Front Desk Associates/Night Audit

True North Hotel Group; Kansas; On-site; USD 24,000 - 32,000; Full time

Job summary

True North Hotel Group seeks a Front Desk Associate for the Holiday Inn & Suites in Hays, KS. You will greet guests, check in, answer questions, and coordinate dining and transportation arrangements to ensure a smooth stay.

We value hospitality and guest service experience, and a high school diploma or GED. True North offers an equal opportunity workplace with a family culture. Shift schedule includes 16–24 hours, mostly afternoons/evenings, weekends, with rotating weekend audits.

Qualifications

• High school diploma or GED, or 1-3 months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, assisting with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Skills

Hospitality experience

Guest service

Education

High school diploma or GED

Job description

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Holiday Inn & Suites in Hays, KS. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Shift schedule: 16-24 Hours, Mostly Afternoon/Evening Shifts, Weekends, Rotate-Weekend Audit Every 4-8 Weeks