Front Office Supervisor

True North Hotel Group Inc; Marlborough (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

True North Hotel Group is seeking a Front Desk Supervisor for the Hyatt Place in Marlborough, MA. Join a team that values guest satisfaction and a friendly, efficient front office.

The ideal candidate has a high school diploma or GED, hospitality management experience, and the ability to lift up to 50 pounds. Prior supervisory experience is preferred as you support front desk operations and guest services.

Qualifications

• High school diploma or GED, or equivalent experience.
• Must be able to lift up to 50 lbs and perform light physical tasks.
• Hospitality management experience preferred.

Responsibilities

• Assist in supervising Front Office operations and personnel.
• Foster an atmosphere of friendly and efficient service for guests.
• Oversee office personnel.
• Greet guests and check them in, issue room keys, and direct guests to rooms.
• Respond to guest questions in person or by phone.
• Fulfill guests' needs and assist with dining, entertainment, and transportation reservations as needed.
• Clerical duties including answering calls, taking messages, and reservations.

Skills

Hospitality management experience

Education

High school diploma or GED

Job description

True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Supervisor to join our team at our Hyatt Place in Marlborough, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Responsible for assisting in the supervision of the Front Office operations and personnel.
• Promote an atmosphere that fosters friendly and efficient service for our guests.
• Oversee office personnel
• Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
• Respond to guest questions either in person or over the phone
• Fulfill guests’ needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
• Previous hospitality management experience preferred
• Must be able to carry, lift, pull push up to 50lbs

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.