Night Audit

Snow King; Roanoke (VA); On-site; USD 19,630 - 21,697; Full time

Benefits offered by this job

Comprehensive Health Insurance

Retirement Plans

Paid Time Off

On-Site Wellness Programs

Local Discounts

Employee Rates on Hotel Stays

Job summary

An established industry player is seeking a Night Auditor to join their Front Desk team. This role is crucial for creating memorable first impressions and providing exceptional customer service during key hours. The ideal candidate will have a detail-oriented mindset and a passion for hospitality, making connections with guests from around the world. With a supportive work environment that values employee growth and development, this position offers an exciting opportunity to advance your career in a historic and luxurious hotel setting. Join a team that prioritizes people and exceptional guest experiences.

Qualifications

• 2 years of customer service experience, preferably in hospitality.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide exceptional customer service and check guests in.
• Maintain house bank and generate daily reports.
• Ensure Night Audit procedures are followed with attention to detail.

Skills

Customer Service

Attention to Detail

Communication Skills

Engaging Personality

Ability to Work Overnight

Education

High School Diploma or Equivalent

Tools

Hilton OnQ PMS System

Job description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success.

Overview

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in and registering guests, the Front Desk Agent is a source of knowledge for the guest about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am, but with the ability to have a schedule run from 8pm to 7am for a 4 work day week. Must be available weekends.

If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

ESSENTIAL FUNCTIONS:

• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print, and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to the manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.
• Other duties as assigned.

Qualifications

QUALIFICATIONS:

• Must have the ability to work the overnight hours.
• A high attention to detail.
• 2 years of customer service experience required, preferably in the hospitality industry.
• Preference given for Hilton OnQ PMS System.
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Compensation Range

The compensation for this position is $14.25/Hr. - $15.75/Hr. based on qualifications and experience.