Night Audit - Full Time

COMMONWEALTH LODGING MANAGEMENT LLC; Glen Allen (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Commonwealth Lodging Management LLC is seeking a front desk team member at Marriott Short Pump in Glen Allen, VA. The role involves greeting guests, handling payments, answering calls, and ensuring smooth operations across hotel front desk functions.

Candidates should be able to lift, push and stand for long periods, with a focus on guest satisfaction and accurate record-keeping in a fast-paced hospitality environment.

Qualifications

• Exert physical effort in lifting and/or transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Stand for lengthy periods of time and maintain mobility.
• Work in front office and hotel areas under variable temperatures and noise.

Responsibilities

• Be in proper uniform, with a nametag.
• Resolve guest complaints and maintain guest satisfaction.
• Communicate effectively with guests and team members.
• Know hotel features/services, hours of operation, room rates, packages and promotions, and daily group activities.
• Maintain knowledge and use of equipment; use as intended.
• Answer telephone within 3 rings with proper greeting and etiquette.
• Maintain cleanliness, sanitation, and organization of assigned areas.
• Verify guest information on arrival and departure.
• Communicate guest information to relevant departments (special requests, amenities).
• Manage cash bank and collect payments (credit or cash).
• Process payments per hotel SOPs; post/adjust charges as required.
• Maintain guest information and occupancy status in hotel systems.
• Reconcile charges and audit miscellaneous accounts (Banquets, Bars).
• Verify package postings, run end-of-day reports, and ensure interfaces are up.
• Run morning and backup reports, distribute them.
• Print express check-out folios and distribute.
• Review Night Audit checklist and ensure tasks are completed.

Job description

Job Details

Job Location: Marriott Short Pump, Glen Allen, VA - Glen Allen, VA 23060

Salary Range: $17.00 - $17.00 Hourly

Job Responsibilities:

• Be in proper uniform, with a nametag.
• Always maintain positive guest relations and guest confidentiality. Work to resolve guest complaints, ensuring guest satisfaction.
• Communicate effectively with guests as well as team members.
• Knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count, local attractions and expected arrivals/departures and scheduled daily group activities.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Answer telephone within 3 rings, using correct greeting and telephone etiquette.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Verify guest information upon arrival and departure.
• Communicate pertinent guest information to designated departments (i.e., special requests, amenity delivery).
• Maintain and secure a cash bank to perform job functions.
• Obtain method of payment from guests (credit or cash)
• Process all payments according to established hotel requirements, and Commonwealth Lodging Management cash handling S.O.P.’s. Process adjustments, rebates, paid outs, and credits as required. Post and audit Banquet charges.
• Maintain all guest information and hotel occupancy status using hotel operating systems.
• Process adjustments, rebates, paid outs, and credits as required.
• Reconcile telephone calls and miscellaneous accounts and audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts, runs end of day program & close day and checks that interfaces are up and running.
• Run morning reports and backup reports and distribute them accordingly.
• Print express check out folios and distribute.
• Review the Night Audit checklist and verify that all work has been completed.
• This job description is not intended to provide a complete and comprehensive list of all job duties, requirements, and responsibilities. Instead, it is provided as a general overview of the expectations of the position.

Qualifications PHYSICAL REQUIREMENTS:

• Exert physical effort in lifting and or transporting at least 25 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
• Must be able to stand and exert well paced mobility for lengthy periods of time.