Night Audit

Sheraton Boston Needham; Needham Heights (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Marriott hotel discounts

Free parking

Complimentary meal on property

Medical insurance

Job summary

Sheraton Needham Hotel is seeking a dedicated Front Desk Night Auditor to join our on-site team. The successful candidate will register guests, manage room assignments, process payments, and support hotel operations during night shifts.

This role requires attention to detail and excellent customer service in a fast-paced environment. Responsibilities include handling reservations, inquiries, and coordinating with housekeeping and other departments to ensure guest satisfaction.

Qualifications

• Experience in hospitality or front desk operations.
• Strong interpersonal and problem-solving skills.
• Ability to work in a fast-paced environment and handle sensitive information.

Responsibilities

• Check guests in/out and assign rooms according to availability.
• Issue room keys and provide escort instructions to guests.
• Process payments, manage deposits, and post charges to guest accounts.
• Handle reservations, cancellations, and communications across channels.
• Assist with room service orders and front desk communications as needed.
• Maintain knowledge of room availability, rates, and hotel services.

Skills

Office software

Guest service

Communication

Tools

PMS software

Job description

Description

We are currently seeking a full-time Front Desk Night Auditor for our property.

Benefits include immediate Marriott Hotel discounts, free parking and complimentary meal on property, medical, dental and vision insurance! Come join an incredible hospitality team at the Sheraton Needham Hotel.

Duties and Responsibilities:

• Register and assign rooms to guests.
• Issue room key and escort instructions directly to guest.
• Sort, and track incoming mail, messages and packages.
• Transmit and receive messages using all communication avenues, GPX, phone etc.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Keep record of room availability and rate.
• Compute bill, collect payment, and make change for guests.
• Make, confirm, and cancel reservations via all communication avenues.
• Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
• Make reservation, transportation, or entertainment reservations for guest, as needed.
• Deposit guest valuables in hotel safe deposit box or ensure Housekeeping has the valuable.
• Ability to accurately use various office software.
• Assist with room service orders and room calls if available to leave front desk.
• Have a full working knowledge and expertise of each shift.

Requirements:

• Minimum lifting of 20 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Hearing, writing, typing.
• Minimum pulling of 20 pounds.
• Standing for long periods of time.
• Flexible working schedule; working weekends and holidays is a requirement.
• Other duties may be assigned.

EEOC: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.