Night Audit

White Lodging; Louisville (KY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & Disability

Paid Parental Leave

DailyPay

Employee Assistance Program

401(k) with company match

Vacation/PTO rollover

Discounts on rooms and dining

Tuition reimbursement

Job summary

White Lodging is seeking a Night Auditor to welcome guests and ensure a smooth check-in experience. You will balance daily transactions, run audits, and generate reports while upholding security and confidentiality.

The role requires strong communication, a customer-service mindset, and the ability to work nights and weekends. Hospitality experience is helpful but not required, with opportunities at multiple Louisville-area hotels.

Qualifications

• Excellent communication and guest service skills.
• Ability to adapt to changing situations in a fast-paced environment.
• Willingness to work nights, weekends, and holidays as required.
• Desire to be part of a welcoming front desk team and uphold service standards.

Responsibilities

• Assist guests efficiently, courteously, and professionally at the front desk.
• Balance daily hotel and restaurant transactions including cards, cash, and cash equivalents.
• Follow all credit, cash-handling, and accounting procedures.
• Run audits and generate reports; record revenues and statistics accurately.
• Explain reports, folios, and procedures to guests clearly and calmly.
• Maintain security and confidentiality of guest and hotel information.
• Respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

Skills

Strong communication

Customer service

Flexibility/adaptability

Team player

Outgoing personality

Hospitality experience (helpful)

Stamina for long shifts

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

What You’ll Do

• A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions.
• Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
• Consistently follow all credit, cash-handling, and accounting procedures.
• Run various audits and reports, and record all revenues and statistics accurately.
• Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures.
• Ensure security and confidentiality of all guest and hotel information.
• Effectively respond to and resolve guest concerns or complaints.
• Perform other duties as assigned.

What You’ll Bring

• Strong communication skills.
• A passion for customer service.
• The ability to be flexible and adapt to any situation.
• A desire to work as part of the front desk team.
• An outgoing personality with a positive attitude.
• Previous hospitality experience is helpful but not required.
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. #KY200