Night Audit

Residence Inn Hunstville; Huntsville (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Residence Inn by Marriott in Huntsville, Alabama, is seeking a dependable Night Auditor to oversee overnight front desk operations, ensure accurate financial reporting, and maintain a safe, welcoming environment throughout the night.

The role requires handling check-ins/outs, nightly audits using FOSSE, and ensuring smooth transition into the next business day, with a focus on Marriott brand standards and exceptional guest service.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Basic accounting, cash-handling, and financial reconciliation knowledge.
• Ability to work independently and make sound decisions during overnight hours.
• Strong attention to detail, organization, and time management.
• Proficiency with computers and Microsoft Office applications.

Responsibilities

• Provide exceptional guest service during overnight hours and maintain a welcoming front desk.
• Handle check-ins/check-outs, room assignments, and reservation changes.
• Respond to guest inquiries, complaints, and requests promptly and professionally.
• Answer calls with professional etiquette and assist with Marriott Bonvoy enrollments.

Skills

Customer service

Problem solving

Accounting knowledge

Independent work

Attention to detail

MS Office proficiency

Job description

Residence Inn by Marriott in Huntsville, Alabama, is seeking a dependable, professional, and guest-focused Night Auditor to join our hospitality team. The ideal candidate will be responsible for overseeing overnight front desk operations, ensuring accurate financial reporting, delivering exceptional guest service, and maintaining a safe, welcoming environment throughout the night.

As a Night Auditor, you will serve as the primary hotel representative during overnight hours, ensuring operational efficiency while upholding Marriott's standards of hospitality and service excellence.

Key Responsibilities

Front Desk & Guest Services

• Provide exceptional customer service to all guests, ensuring a welcoming and professional atmosphere.


• Perform guest check-ins, check-outs, room assignments, and reservation modifications.


• Respond promptly and professionally to guest inquiries, complaints, and requests.


• Answer incoming telephone calls within three rings and maintain professional telephone etiquette.


• Assist with Marriott Bonvoy membership recognition and enrollments.


• Monitor guest requests and ensure timely resolution of service concerns.

Night Audit & Financial Responsibilities

• Perform daily night audit procedures using Marriott's FOSSE property management system.


• Reconcile daily room revenue, payments, cash transactions, and credit card activity.


• Verify guest folios, billing accuracy, and posted charges.


• Prepare and distribute daily financial reports to hotel management.


• Identify, document, and report financial discrepancies.


• Ensure accurate end-of-day processing and successful transition into the next business day.

Hotel Operations & Safety

• Monitor hotel activity throughout the overnight shift to maintain guest and property safety.


• Conduct routine property inspections as directed by management.


• Document and report maintenance issues, guest incidents, and unusual activities.


• Maintain cleanliness and organization of the front desk, lobby, and surrounding public areas.


• Assist with breakfast setup and preparation when required.


• Communicate important operational updates to incoming morning staff.


• Follow all Marriott brand standards, emergency procedures, and hotel policies.

Qualifications & Requirements

• Previous hotel front desk or night audit experience preferred.


• Experience with Marriott FOSSE is highly desirable.


• Strong customer service, communication, and problem-solving skills.


• Basic accounting, cash-handling, and financial reconciliation knowledge.


• Ability to work independently and make sound decisions during overnight hours.


• Strong attention to detail, organization, and time management.


• Proficiency with computers and Microsoft Office applications.


• Must be dependable, punctual, and available to work overnight shifts, weekends, and holidays as scheduled.


• Ability to maintain professionalism and confidentiality.

Our Expectations

At Residence Inn by Marriott, we believe that hospitality is more than a service—it is an experience. Our Night Auditor plays a critical role in maintaining that experience overnight.

We seek individuals who demonstrate:

• Accountability: Taking ownership of responsibilities and completing tasks accurately.


• Integrity: Maintaining honesty and accuracy in all financial transactions.


• Hospitality: Treating every guest with genuine care, respect, and professionalism.


• Teamwork: Supporting colleagues and ensuring seamless shift transitions.


• Excellence: Consistently maintaining Marriott's service and operational standards.

Why Join Our Team?

At Residence Inn by Marriott Huntsville, we are committed to building a team of motivated hospitality professionals who take pride in their work. We offer an environment focused on professional development, teamwork, accountability, and delivering memorable guest experiences.

Join our team and become an essential part of creating exceptional stays, one guest at a time.

Residence Inn by Marriott is an Equal Opportunity Employer. Employment decisions are made without regard to legally protected characteristics.

Source: Hospitality Online