Night Audit

Buffalo Lodging Associates, LLC; Buffalo (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid weekly

401(k) retirement plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Life insurance

Short-term disability

Long-term disability

Employee assistance program

Hotel discounts

Wellness programs

Employee appreciation events

Learning and development opportunities

Employee referral program

Job summary

The Fairfield Inn & Suites by Marriott Buffalo Airport is seeking a Night Auditor to join their team as an overnight front desk professional in Cheektowaga, NY. Responsibilities include greeting guests, handling check-ins/outs, and balancing nightly accounts using the hotel management system.

The ideal candidate has hotel customer service experience, knowledge of the management system, and proficiency with Word and Excel.

Qualifications

• Customer service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

• Greet guests and complete check-in/check-out in the property management system, obtaining and storing pertinent information.
• Handle cash, credit card information and goods at the property.
• Identify guest needs and provide information on hotel services and amenities to create an accommodating environment; respond to guest requests promptly.
• Take reservations from incoming calls; input all information into the hotel management system; update and cancel reservations as requested.
• Organize previous shifts paperwork; close and balance room accounts and vouchers; investigate and analyze out-of-balance situations; run trial balance reports and night audit.

Skills

Customer service

Team player

Detail oriented

Enthusiastic

Driver's license

Education

High School diploma or equivalent

Tools

Property management system

Word

Excel

Intranet

Job description

Fairfield Inn & Suites by Marriott Buffalo-Airport
4271 Genesee Street
Cheektowaga, NY 14225, USA

• Travel Required : No

Description

The Fairfield Inn & Suites® by Marriott Buffalo Airport, is seeking a Night Auditor to join their team!

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range $18- $19

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• BRAND experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Travel Required

No .

Qualifications

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.