Guest Service Representative

Courtyard by Marriott Buffalo-Airport; Buffalo (NY); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Savings Plan with 7%

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Company Paid Life Insurance

Company Paid Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Appreciation

Learning and Development Opportunities

Employee Referral Program

Job summary

Courtyard by Marriott Buffalo-Airport is hiring a Front Desk Agent in Cheektowaga, NY. You will welcome guests, manage check-in/check-out, handle payments, and coordinate reservations with the hotel management system.

Ideal applicants are enthusiastic, team players with strong attention to detail and a flexible schedule, including mornings, evenings, and weekends. We offer competitive wages and comprehensive benefits through Buffalo Lodging Associates.

Qualifications

• Greeting guests and assisting with check-in/out using the Property Management System.
• Handling cash, credit card information and financial transactions securely.
• Responding to guest requests and providing information on hotel services.

Responsibilities

• Taking reservations from callers and entering into the hotel management system.
• Updating and cancelling reservations as requested by guests.
• Maintaining a welcoming and efficient front desk environment during shifts.

Skills

Enthusiastic

Team Player

Detail Oriented

Flexibility

Peer Recognition

Ability to Make an Impact

Microsoft Office

Education

High School or better.

Tools

Microsoft Office

Job description

Courtyard by Marriott Buffalo-Airport
4243 Genesee Street
Cheektowaga, NY 14225, USA

Description

Courtyard by Marriott/ Buffalo-Airport, 4243 Genesee Street, Cheektowaga, NY 14225

We are looking for Front Desk Agents to join our Team! Our Courtyard® by Marriott Buffalo Airport, where our #1 priority is providing a clean and safe environment is conveniently located across from Buffalo Niagara International Airport, minutes from Walden Galleria Mall and Downtown Buffalo. With 139 beautifully appointed rooms, our Courtyard offers our guests a delicious breakfast sandwich paired with a signature Starbucks® coffee and other items at our Bistro Restaurant & Bar. The Courtyard by Marriott/Buffalo Airport is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

Pay range: $17.00 - $18.00

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Qualifications

Skills

Preferred

Microsoft Office

Novice

Behaviors

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Team Player

: Works well as a member of a group

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Flexibility

: Inspired to perform well when granted the ability to set your own schedule and goals

Peer Recognition

: Inspired to perform well by the praise of coworkers

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Licenses & Certifications

Preferred

Shuttle Driver

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.