Night Audit

Buffalo Lodging; Town of Amherst (NY); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid weekly

401(k) retirement plan

Paid vacation and sick time

Paid holidays

Tuition reimbursement

Flexible spending account

Hotel discounts

Wellness programs

Employee appreciation events

Job summary

Buffalo Lodging Associates in Amherst, NY is seeking a Night Auditor to join our team at Homewood Suites by Hilton. You’ll check guests in/out via our property management system, handle cash and guest requests, and ensure accurate night-end procedures in a fast-paced overnight shift (11 PM–7 AM). Hourly pay range is $18–$19 with full benefits.

Ideal candidates have hotel experience, basic computer skills (Word/Excel), and a valid driver’s license. Weekend availability is required.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval.
• Typical Schedule: Overnight, 11 PM-7 AM; Weekend availability required.

Responsibilities

• Greet guests and complete check-in/check-out using the Property Management System, collecting and storing guest information.
• Handle cash, credit card information and hotel goods.
• Identify guest needs and provide information about hotel services and amenities, responding promptly to requests.
• Take reservations from callers and input information into the hotel management system, updating/canceling as requested.
• Close and balance room accounts, investigate out-of-balance situations, and run night audit reports.
• Set up breakfast area and restock supplies; assist with basic food prep and service as needed.

Skills

Customer service

Communication

Time management

Problem solving

Education

High School diploma

Tools

Property management system

Excel

Word

Job description

Homewood Suites by Hilton /Buffalo-Amherst, 1138 Millersport Highway, Amherst, NY 14226

We are looking for a Night Auditor to join our Team! Our spacious Homewood Suites by Hilton is just off I-290, the University of Buffalo is one mile away and we’re two miles from Boulevard Mall. Walden Galleria is seven miles south and we’re 20 minutes from The Fashion Outlets of Niagara Falls. We are an extended stay hotel and we offer a choice of 93 spacious suites with full kitchens to our guests. A great place to stay, a great place to work. The Homewood Suites by Hilton in Amherst is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests.

Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property.
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
• Load and operate commercial washers and dryers.
• Fold and stack towels, sheets and other linens.
• Set up and maintain the breakfast buffet in an attractive and abundant-looking, organized clean and standardized presentation.
• Prepare foods such as cut fruit, coffee and juices etc.
• Stock, coffee, juice and milk containers.
• Set up serving dishes, utensils, cups and other paper/china products.
• Set out/arrange cold food such as sweet rolls, muffins and cereal for self service.
• Warm and set out/arranging hot food such as hash browns, French toast, etc.
• Perform additional assignments as required.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $18.00-$19.00

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hilton experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .
• Typical Schedule : Overnights, 11 PM- 7 AM Weekend Availability needed

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Travel Required

No .

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.