Night Audit

Pyramid Global Hospitality; Bend (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Pyramid Global Hospitality is looking for a Night Auditor for their hotel in Bend, Oregon. You'll check in guests, ensure an exceptional customer experience, and promote special programs. This role requires overnight hours, attention to detail, and excellent communication skills.

The ideal candidate will engage with guests, build connections, and resolve any issues to ensure satisfaction. A high school diploma is required, along with the ability to work in a fast-paced environment.

Qualifications

• Ability to work overnight hours.
• Outgoing and engaging personality.
• Ability to work in a fast-paced setting.
• Must be available to work various shifts, including weekends and holidays.

Responsibilities

• Help guests discover their ‘Wanderlust’ experience.
• Provide exceptional customer service.
• Check guests in, ensuring proper credit is received.
• Resolve problems and ensure guest satisfaction.
• Promote and sell special hotel programs.

Skills

Customer service

Attention to detail

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

About the Property

Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re‑imagined 221‑room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world‑class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.

Role Summary

We are looking for a highly motivated individual to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11 pm to 7 am.

If you are a detail‑oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Qualifications

• Must have the ability to work the overnight hours
• A high attention to detail
• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts, including weekends and holidays.

Compensation & Benefits

Pyramid Global Hospitality is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.