Night Audit

BENCHMARK; Bend (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Wellness programs

Employee discounts

Job summary

BENCHMARK in Bend, Oregon is seeking a Night Auditor to join the Front Desk team. The role focuses on providing exceptional customer service while checking in guests and ensuring a memorable experience. Ideal candidates are detail-oriented with a strong desire to engage with guests and resolve issues gracefully.

Responsibilities include checking in guests, maintaining a house bank, and generating daily reports. This position requires overnight availability, excellent communication skills, and a high school diploma.

Qualifications

• Must work the overnight hours.
• Strong desire to make an impact on others.
• Outgoing and engaging personality.

Responsibilities

• Check guests in and process payments accurately.
• Resolve guest issues and provide exceptional customer service.
• Generate and distribute daily reports after audits.

Skills

Customer service

Detail-oriented

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

## Night AuditApplylocations: Riverhouse on the Deschutes, 3075 N Business Hwy 97, Bend, OR 97703time type: Full timeposted on: Posted Yesterdayjob requisition id: R0064046**Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.****Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.****Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.****Check out** **this video** **for more information on our great company!**About our property:Immerse yourself in the unparalleled beauty of picturesque Central Oregon. Our re-imagined 221 room hotel in Bend, Oregon has been completely redesigned to provide guests with modern sophistication and world-class amenities. A relaxing location on the banks of the river is just a preview of the natural beauty and untamed wilderness that surrounds us, beckoning for outdoor pursuits.What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Front Desk team as a Night Auditor. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. This role serves the key hours where service is of utmost importance, typically from 11pm to 7am. If you are a detail-oriented person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:* Help guests discover their “Wanderlust” experience* Provide exceptional customer service by being engaging and taking sincere interest* Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.* Help to resolve problems and “WOW” guests through recovery when things aren’t quite right* Promote and sell special hotel programs.* Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.* Be knowledgeable of all emergency procedures and policies.* Maintain house bank.* Generate, Print and distribute daily and weekly reports* Ensure the Night Audit procedures are followed with great attention to detail* Communicate all pertinent information to manager on duty.* Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.* Assist other departments as needed.**What are we looking for?*** Must have the ability to work the overnight hours* A high attention to detail* High school diploma or equivalent.* A strong desire to make an impact on other people* An outgoing and engaging personality* Computer skills* Excellent verbal and written communication skills.* Ability to work in a fast-paced setting.* Ability to stand for the duration of the shift.* Must be available to work various shifts including weekends and holidays.**Compensation:**-Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.