Nice Engineer

Tata Consultancy Services; Jersey City (NJ); On-site; USD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services Limited in Jersey City is seeking a NICE Engineer to design and optimize data analytics workflows using Genesys Cloud, NICE Call Recording, Nexidia, and related technologies. The role emphasizes building robust data pipelines and delivering scalable insights.

The engineer will collaborate with analytics and business teams to translate requirements into technical solutions, ensure secure integrations, and contribute to documentation and runbooks in a fast-paced

Qualifications

• Experience extracting, transforming, and analyzing data from SQL databases and other sources.

Responsibilities

• Extract, transform, and analyze data from SQL databases and other sources.
• Develop automated data pipelines using Python, Java, and PowerShell.
• Build and maintain RESTful and SOAP API connections for data ingestion and operations.
• Create dashboards and visualizations using Excel/Tableau/Power BI.
• Collaborate with cross-functional teams to define requirements and deliver scalable solutions.
• Contribute to technical documentation and runbooks.

Skills

Genesys Cloud

NICE Call Recording

Nexidia Interaction Analytics

NICE/IEX Workforce Management

APA

Robotic Automation

Symon/KorkytWallboard

Tools

Python

Java

PowerShell

REST API

SOAP API

Job description

Job Description

NICE Engineer

Must Have Technical/Functional Skills

Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology

Roles & Responsibilities

• Extract, transform, and analyze data from SQL databases and other structured/unstructured sources.
• Develop automated workflows and data pipelines using Python, Java, and PowerShell.
• Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes.
• Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases.
• Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools.
• Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions.
• Contribute to technical documentation, code repositories, and operational runbooks.
• Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions
• Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily.
• Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs)
• Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions.
• Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology.
• Experience with comparable products of another/competing vendor would be acceptable.
• Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.

Salary Range- $100,000-$120,000 a year

Salary Range

$100,000 - $120,000

Location

Jersey City, NJ

Function

TECHNOLOGY

Role

Engineer

ID

431574

Skills

Genesys