NICE Engineer

Tata Consultancy Services; Jersey City (NJ); On-site; USD 100,000 - 120,000; Full time

Job summary

Tata Consultancy Services seeks a NICE Engineer in Jersey City, NJ to extract, transform, and analyze data from SQL databases, and to build automated data pipelines using Python, Java, and PowerShell.

The role involves creating dashboards with Power BI/Tableau, and integrating RESTful and SOAP APIs. Collaboration with cross-functional teams and producing runbooks are essential responsibilities.

Qualifications

• Experience extracting, transforming, and analyzing data from SQL databases.
• Build automated data pipelines using Python, Java, and PowerShell.
• Develop RESTful and SOAP API integrations for data workflows.
• Create dashboards and visualizations with Excel, Tableau, or Power BI.
• Collaborate with architecture, analytics, and business partners to define requirements.
• Produce technical documentation and runbooks.

Responsibilities

• Extract, transform, and analyze data from SQL databases.
• Develop automated data pipelines using Python, Java, PowerShell.
• Create dashboards and visualizations with Power BI, Tableau, or Excel.
• Integrate RESTful and SOAP API connections for data ingestion.
• Collaborate with cross-functional teams to define requirements.
• Contribute to design reviews ensuring non-functional requirements are met.

Skills

Data analysis

SQL

Cross-functional collaboration

Tools

Genesys Cloud

NICE Call Recording

Nexidia Interaction Analytics

NICE/IEX Workforce Management

Power BI

Python

Java

PowerShell

Tableau

Job description

Job Description

NICE Engineer

Must Have Technical/Functional Skills

Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology

Roles & Responsibilities

• Extract, transform, and analyze data from SQL databases and other structured/unstructured sources.
• Develop automated workflows and data pipelines using Python, Java, and PowerShell.
• Build, integrate, and maintain RESTful and SOAP API connections for data ingestion, exchange, and operational processes.
• Perform data manipulation, cleansing, and merging across multiple datasets for analytics and reporting use cases.
• Create dashboards and visualizations using Excel, Tableau, Power Bl, or equivalent visualization tools.
• Collaborate with cross-functional teams including architecture, analytics, and business partners to define requirements and deliver scalable solutions.
• Contribute to technical documentation, code repositories, and operational runbooks.
• Working across business and technology to create the solution intent and our implementation Engineer vision for large complex solutions
• Integrate customizations with details filled in with emerging business requirements; ensure integrations are, modular, and designed to adapt easily.
• Facilitate solution-driven discussions, lead the design of complex Solution Engineering, and find creative solutions through their knowledge of the domain, practical experiments, and Proof of Concepts (POCs)
• Perform design reviews to ensure all non-functional requirements for a solution are sufficiently met (for example, security, performance, maintainability, scalability, usability, and reliability)
• This role ensures the solution is fit for purpose and use by collaborating with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions.
• Knowledge of Genesys Cloud, NICE Call Recording, Nexidia Interaction Analytics, NICE/IEX Workforce Management, APA, Robotic Automation and Symon/KorkytWallboard technology.
• Experience with comparable products of another/competing vendor would be acceptable.
• Contributes to impact assessments to determine if FOS has a scope of work or opportunity when work is coming through the intake process.

Salary Range- $100,000-$120,000 a year