NHS Outpatient Booking Coordinator

Liverpool University Hospitals NHS Foundation Trust; United States; Remote; USD 33,000 - 40,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking staff to register and validate new referrals, manage outpatient bookings, and maintain accurate records. You will forward referrals to directorates, book appointments, issue letters, and ensure timely reminders for patients while maintaining strict confidentiality.

You will also coordinate transport, liaise with the Ambulance Liaison Officer, participate in audits, and support the Patient Appointment Centre with flexible coverage as

Qualifications

• NVQ Level 2/ ECDL or equivalent, Essential criteria
• Experience of dealing with customers, for example in a Call Centre environment
• Experience of working in a health related environment Medical terminology, Communicate effectively
• Work on own initiative
• Organised with logical approach to work
• Plan and prioritise own workload
• Able to meet deadlines, Self-Motivated
• Diplomatic
• Calm and positive
• Flexible approach to working hours
• Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

Responsibilities

• Register and validate new referrals and ensure accuracy
• Book outpatient appointments and arrange letters with consultants
• Update Hospital Information System and file referrals
• Coordinate transport and appointments across departments
• Provide support within the Patient Appointment Centre and cover for sickness/holidays
• Ensure confidentiality and comply with Data Protection Act
• Attend audits and training as required
• Adapt to changing conditions and respond to workload with flexible scheduling

Skills

NVQ Level 2 / ECDL

Customer service experience

Health-care environment experience

Communication

Organization / time management

Education

NVQ Level 2 / ECDL or equivalent

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking staff to register and validate new referrals, manage outpatient bookings, and maintain accurate records. You will forward referrals to directorates, book appointments, issue letters, and ensure timely reminders for patients while maintaining strict confidentiality.

You will also coordinate transport, liaise with the Ambulance Liaison Officer, participate in audits, and support the Patient Appointment Centre with flexible coverage as