Guest Service Representative II FT w/ Benefits

Navy Exchange Service Command; Lemoore (CA); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

Life Insurance

Sick and annual leave accruals

Military Spouse programs

Tax Free shopping

Job summary

Navy Inn at Lemoore, operated by Navy Exchange Service Command, seeks a Guest Service Representative II to greet guests, handle reservations, and process payments. The role emphasizes confidentiality and strong guest service in a high-volume military lodging setting, with a focus on accurate front-desk operations.

The position is located at The Navy Inn, Lemoore, CA, offering federal wages and a comprehensive benefits package starting from day one, including life insurance, leave accruals, and

Qualifications

• One year of general office clerical experience.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answer questions about lodging facility, amenities and local attractions.
• Assist guests with reservations, check-in/out, and payments.
• Operate a multi-line telephone system and deliver messages.

Skills

Office experience

Computer systems

Background check

Education

Education substitution for experience

Job description

Job Description - Guest Service Representative II FT w/ Benefits (260003LJ)

Job Description

Job Number:

260003LJ

Primary Location

United States-California-Lemoore

Organization

Lemoore Pay Range : 20.28 + DOE

Join us as a Guest Services Representative II at The Navy Inn, Lemoore, CA with the Navy Exchange Service Command.

Start your career in support of the U.S. Navy and our fleet at large!

Are you looking to expand on your expertise, or just start something new and provide critical mission support by way of supporting the NHG lodging guests with the U.S. Military across the Globe? If so, this highly critical role may be just what you are searching for.

SO, Why The Navy Inn?

While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them and deliver our service members and their families the tools they need to do what they love to do.

Here at theNAVY INN,inLemoore, CA, no two days will look the same.

• We are a dedicated and driven team supporting a high-volume military lodging location, who value providing excellent service to our Military Community, every single day.
• You can expect anunforgettable, yet dynamic work environment.

This is where YOU fit in: the Lemoore NHG is in need ofGuest Service Representativesto answer the call; a natural team player who will know when to utilize discretion relative to confidentiality, operational security, and other job duties that will ensure critical operational success on a day-to-day basis. You will serve as the first contact for the guests at The Navy Inn, You will handle all stages of the guests' stay, making an impact across our Navy Lodging Locations. Your support is critical to initiatives across Military Bases that advance how our companies serve the best customer - our Military patrons and their families.No Military Affiliation Necessary to apply!

So, what does a typical day look like? What does it take to succeed?

• Welcome guests and answer any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, records and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

The Qualifiers:

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

The Benefits begin DAY ONE:

We know you work hard and cultivate the very best solutions for your family - and that's why we offer a competitivefederal wages & comprehensive benefit plan!

Benefits Begin on DAY ONE

• Life Insurance
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location

GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.