Customer Success Engineer

netPolarity, Inc. (Saicon Consultants, Inc.); Plano (TX); On-site; USD 55,104 - 60,614; Part time

Job summary

A network security firm based in Texas is seeking a Mid-Senior level contract technical advisor. The role involves providing expertise on Next Generation Firewall technologies, working closely with Product and Engineering teams, and ensuring customer satisfaction. Candidates should possess significant experience in network security engineering and enterprise products, as well as relevant certifications. This position emphasizes collaboration and innovation, aimed at maximizing customer investments in technology.

Responsibilities

• Provide technical expertise on Next Generation Firewall technologies.
• Work closely with Product and Engineering teams.
• Serve as a customer advocate to drive product adoption.
• Partner with account teams for high-touch delivery strategies.

Skills

Network security engineering experience

Knowledge of Palo Alto Networks NGFW

Experience with enterprise network products

Familiarity with Windows, Mac, and Linux

Network Security certification

Customer interaction as a technical advisor

Experience in account and project management

Ability to work in a matrixed team

Education

Bachelors or Masters in Engineering

Job description

NetPolarity, Inc. (Saicon Consultants, Inc.)

Base pay range: $40.00/hr - $44.00/hr.

Provide technical expertise on our Next Generation Firewall (NGFW) technologies to ensure customers and partners maximize our products' potential.

Work closely with our Product and Engineering teams to develop, integrate, and implement network security and endpoint solutions.

Serve as a customer advocate, driving product adoption by influencing the product roadmap, leveraging new features, and identifying innovative use cases.

Ensure customers maximize their investment by implementing and operationalizing our solutions to achieve their security objectives rapidly.

Partner with account teams to deliver a high-visibility, high-touch delivery strategy, technical account plan deployments, and product-level success plans.

Skills

• 5 years of experience in network security engineering, operations, support, or professional service, or similar roles.
• Working knowledge of Palo Alto Networks NGFW security platforms is highly desirable.
• Experience with Enterprise network products (router, switch, servers, wireless, monitoring, management) is highly desirable.
• Working knowledge of Windows, Mac, and Linux operating systems is highly desirable.
• Network Security certification from Palo Alto Networks (PCNSA, PCNSE), CISSP, CCNA, CCNP, CCIE, or similar is highly desirable.
• Proven results as a trusted technical advisor, interacting with client teams at various levels of technical and non-technical depth.
• Experience in customer escalations, account management, and project management.
• Ability to thrive in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity.

Education

Bachelors or Masters in Engineering

Seniority level

Mid-Senior level

Employment type

Contract