Nexthink Systems Engineer - Digital Experience Leader

Fannie Mae; Reston (VA); On-site; USD 96,000 - 124,000; Full time

Benefits offered by this job

Incentive program

Employee benefits

Job summary

Fannie Mae seeks a Systems Engineer – Nexthink to enhance the digital experience of thousands of employees. You will leverage endpoint telemetry, automation, and analytics to identify and resolve technology challenges across the enterprise.

You will work with endpoint engineering, collaboration technology, and support teams to build scalable solutions that prevent issues before users are impacted. Strong scripting and ITSM experience are required to drive automation and continuous improvement.

Qualifications

• Bachelor's degree or equivalent experience in IT/engineering.
• 4+ years in systems engineering or endpoint computing.
• Experience with Windows/macOS enterprise environments.
• Experience with endpoint management tools (Intune, JAMF, Azure AD).
• Ability to troubleshoot using telemetry, logs, and monitoring tools.
• Experience with automation using scripting (PowerShell, Bash).
• Familiarity with IT service management processes (Incident, Problem, Change).
• Collaborates across engineering, operations, and support teams; curious about AI use.

Responsibilities

• Lead Nexthink platform capabilities and telemetry-driven solutions.
• Design, implement, and optimize telemetry for device health and performance.
• Analyze Windows/macOS data to identify trends and root causes.
• Develop automated remediation to reduce manual support.
• Create Nexthink content: investigations, workflows, dashboards, alerts.
• Integrate Nexthink with ServiceNow for better data enrichment and ticketing.
• Promote automation and self-service to improve operations and efficiency.

Skills

Endpoint engineering

Automation scripting

Collaboration across teams

AI curiosity

Problem solving

Ability to translate data into actions

Education

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field

Tools

Nexthink

Microsoft Intune

JAMF

Microsoft Entra ID (Azure AD)

ServiceNow

Job description

Fannie Mae seeks a Systems Engineer – Nexthink to enhance the digital experience of thousands of employees. You will leverage endpoint telemetry, automation, and analytics to identify and resolve technology challenges across the enterprise.

You will work with endpoint engineering, collaboration technology, and support teams to build scalable solutions that prevent issues before users are impacted. Strong scripting and ITSM experience are required to drive automation and continuous improvement.