NEXA Supervisor

Healthcare-Alternative-Systems,-Inc; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Health Insurance

Dental & Vision

FSA

Retirement 403(b)

Life & Disability Insurance

Education & Training Support

Employee Assistance Program

Job summary

Healthcare-Alternative-Systems, Inc. seeks a Program Manager to oversee the day-to-day operations of the NEXA clinic in Chicago. You will supervise nurses, counselors and admin staff, ensure regulatory compliance, and support grant-linked goals.

You will develop KPI reports, participate in hiring and training, and coordinate with the Medical Director and QA team to improve service delivery and patient care. This role is onsite with a strong emphasis on leadership and compliance.

Qualifications

• Must be IAODAPCA certified and CADC active.
• Knowledge of HIPAA, SAMHSA, CARF standards and regulations.
• Experience supervising clinical staff.
• Proficient in MS Office applications.
• Bilingual Spanish/English preferred.

Responsibilities

• Supervise and assist staff in clinical matters and programmatic responsibilities.
• Assist with day-to-day operations and staff scheduling.
• Participate in interviewing, hiring, and staff training.
• Identify program needs and communicate with the Program Manager.
• Ensure compliance with regulatory bodies and maintain required filings.
• Develop, monitor, and report on KPIs and program performance.
• Collaborate with the Medical Director and QA staff on continuous improvement.

Skills

Bilingual Spanish/English

Leadership

Communication

Regulatory compliance

Driver's license

Education

Associates degree in human or social sciences

Bachelor’s degree preferred

IAODAPCA certification and CADC active

Tools

MS Office

Job description

MISSION/VISIONHAS provides a continuum of multicultural and multilingual behavioral care and social services that empower individuals, families, and communities. A world where affordable, barrier-free, and comprehensive behavioral health and supportive services are available to all who need them.JOB SUMMARYUnder the supervision of the Program Director, the Program Manager is responsible for the day-to-day program needs and directs nurses, counselors and administration staff to best understand and serve the participants undergoing treatment for opioid addiction. The Program Manager is responsible for the overall performance of the NEXA clinic and allocated grants.SUPERVISORY RESPONSIBILITIESSupervises and assists staff in clinical matters and responsibilities.Assist with bi-weekly staff meeting and weekly clinical staffing.On Call.ESSENTIAL DUTIES10am-8pm Must be flexibleAssist NEXA Program Manager with day to day operations of the programSupervises and assists staff in clinical matters and other programmatic responsibilities.Participates in the interviewing, hiring, training clinic staff and interns.Identifies program needs and communicates with the Program Manager.Assists with NEXA clinic operations to ensure goals are maintained.Provides direction to clinic personnel and relays company mandates, goals and objectives to program staff.Maintains participant records in accordance with agency standards.Communicates with and ensures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, SOTA, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, audits, etc.Identifies cost-saving opportunities, operational efficiencies, etc., and implements them.Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements.Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly.Works closely with NEXA Medical Director, Psychiatric consultant, as applicable, QA/QI activities in a variety of areas including, but not limited to – compliance with federal & state rules, laws & regulations; compliance with CARF, performance improvement initiatives, productivity goals, quality participant care, customer service, operational enhancement, growth of participant census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement.Maintains familiarity with OTP federal & state laws, regulations, etc. and the application of such.Maintains familiarity with CARF standards and the application of such.Maintains and updates policy & procedure manual and clinic operations manuals and procedures.Serves as a clinic resource and provides or arranges for clinic training as requested/necessary.Signs documentation of non-licensed staff.Maintains patient, employee and company confidentiality.Attends and participate in annual agency meetings, and fund-raising efforts.Provides training, as needed, for staff.Other tasks as assigned.REQUIRED SKILLS/ABILITIESMust be familiar with DHS regulations (2060 & 2090), DMS-V, and ASAM placement criteria.Bilingual (Spanish/English) preferred and have a thorough understanding of social and cultural patterns of Hispanics and other minorities.Knowledge of MS Office applications.Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).Proficient in communicating accurately and effectively in both verbal and written correspondence, predominately English.Must be knowledgeable and able to utilize group dynamics.Flexible to adapt to schedules and workload to the needs and demands of the program.Possession of a valid Illinois driver’s license and willingness to use personal vehicle in course of employment.H.A.S. requires all staff to work onsite.KNOWLEDGE, SKILLS, AND ABILITIESMust be IAODAPCA certified and maintain CADC active.Understanding of clinic operations, with significant amount of time working in the field of substance abuse.Must have familiarity with SAMMS software.Must have knowledge in the areas of clinical treatment with demonstrated organizational and leadership skills with the ability to supervise and manage personnel.Must be competent with ASAM placement criteria and DSM-V diagnoses standards.Must have an understanding of HIPAA, Federal, State & CARF standards & regulations.Strategic thinker to be able to recommend alternative solutions, execute and monitor.Self-starter, able to work autonomously and generate ideas and benefits for the Company.Customer service focused, eager and energetic.Excellent interpersonal and communication skills, effective in both verbal and written correspondence.Must have a high degree of ethical decision-making skills needed to handle spontaneous crisis and relapse intervention requiring advance degree of professionalism and proper due diligence with follow up interventions and documentation.Must have clinical and training experience in substance abuse and MISA (mental health) and familiarity with the managed care environment.EDUCATION & EXPERIENCEAssociates’ degree in human or social sciences, or social work or from a regionally accredited educational institution which has U.S. Department of Education approval. Bachelor’s degree preferred.Must have at least two (2) years management experience in the substance abuse field or 5 years of counseling experience in the substance use field, Medication Assisted Program/Opioid Treatment Program preferred.Must be Certified by ICB- Illinois Certification Board, Inc.PHYSICAL REQUIREMENTSSedentary work. Exerting up to ten (10) pounds of force occasionally and/or negligible amounts of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.COMPREHENSIVE BENEFITSAt HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you’ll receive:19 Generous Paid Time Off (PTO)13 Paid Holidays – Enjoy time off to rest and rechargeComprehensive Health Insurance – Affordable HMO, PPO, and HSA options through Blue Cross Blue ShieldDental & Vision Coverage – Choose from HMO or PPO dental plans and vision coverage through Blue Cross Blue ShieldFlexible Spending Account (FSA)- Medical, dependent care and commuterRetirement Plan – 403(b)Life & Disability InsuranceEducation & Training Support - $200 dollars annualVoluntary BenefitsEAP