(NEX NORFOLK) SALES ASSOCIATE - SPORTING GOODS

Navy Exchange Service Command; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Navy Exchange Service Command in Norfolk is seeking a Sales Associate for Sporting Goods. You will greet customers, explain product features, and guide purchases to enhance the customer experience.

Responsibilities include inventory upkeep, cross-selling, and using a POS system for transactions. No formal experience required, but strong communication and teamwork are essential; ability to work varied hours is expected.

Qualifications

• Retail experience preferred but not required.
• Basic math and cash handling skills.
• Ability to read, write and interpret safety rules and procedures.

Responsibilities

• Assist customers and help them identify products and services.
• Cross-sell and upsell to meet customer needs and promotions.
• Maintain store appearance and merchandise organization.
• Operate POS system and handle cash, discounts, and receipts.
• Complete paperwork, reports, and reconciliations as required.

Skills

Customer Service

Sales

Communication

Teamwork

Multitasking

Cash Handling

Product Knowledge

Interpersonal Skills

Education

High School Diploma or GED

Tools

POS System

Job description

Job Description - (NEX NORFOLK) SALES ASSOCIATE - SPORTING GOODS (260003B1)

Job Description

Job Number:

260003B1

Organization

NAVSTA Norfolk Pay Range : $15.00 + BASED ON EXPERIENCE

Job Summary

As a sales associate, you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card, etc
• Cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance.

SALES

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling- including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation

INVENTORY

• Be the keeper of merchandise, complete all inventory processes, and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments.
• Perform other duties as assigned

PRODUCT KNOWLEDGE

• Basic knowledge of products/merchandise

EXPERIENCE -

• Retail experience preferred but not required

COMMUNICATION SKILLS

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating, and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

• Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors, but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays

No experience required. High school graduate or equivalent preferred.