Newborn Hearing Tech: Mercy O'Fallon, MO

Mercy; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid Time Off

Tuition support

Matched retirement plan

Job summary

Mercy Audiology in O'Fallon, Missouri, seeks a compassionate Hearing Technician to support clinical and administrative functions within our Audiology department. You will perform newborn hearing screenings, assist with front desk workflows, and collaborate with audiologists to ensure quality patient care.

Ideal candidates have an associate degree or equivalent, strong communication skills, and a patient-centered approach.

Qualifications

• Associate degree or equivalent college credit required.
• Strong communication and interpersonal skills essential.
• Ability to work independently and accurately.
• Customer-focused approach with a passion for helping patients and families.

Responsibilities

• Perform newborn hearing screenings using OAE and ABR.
• Obtain and document patient and family history.
• Provide excellent customer service to patients, families, and healthcare professionals.
• Assist with patient check-in, registration, scheduling, and front desk workflows.
• Support hearing aid services including maintenance and repairs.
• Collaborate with audiologists and nursery staff to ensure seamless care.
• Maintain accurate documentation and patient records.
• Follow safety, infection prevention, confidentiality, and patient rights policies.
• Adapt schedules to meet patient volume and operational needs.
• Learn and implement new audiology technologies and equipment.

Skills

Strong communication

Interpersonal skills

Customer-focused

Independent work

Education

Associate degree or equivalent

Bachelor's degree in healthcare

Tools

OAE testing

ABR testing

EMR software

Job description

Find your calling at Mercy!

Join Mercy and Make a Difference

Mercy Audiology is seeking a compassionate, detail-oriented Hearing Technician to join our growing team in O'Fallon, Missouri. This position plays a vital role in supporting audiology services and newborn hearing screening programs while creating an exceptional experience for patients and families.

If you enjoy working in healthcare, providing outstanding customer service, and helping patients improve their quality of life through hearing care, we'd love to hear from you.

Position Details:

What You'll Do

As a Hearing Technician, you will support both clinical and administrative functions within our Audiology department, including:

• Perform newborn hearing screenings utilizing OAE and ABR testing methods
• Obtain and document appropriate patient and family history information
• Provide excellent customer service to patients, families, and healthcare professionals
• Assist with patient check-in, registration, scheduling, and front desk workflows
• Support hearing aid services, including non-billable hearing aid maintenance and repairs
• Collaborate with audiologists, nursery staff, and other healthcare team members to ensure seamless patient care
• Maintain accurate documentation and patient records
• Follow all safety, infection prevention, confidentiality, and patient rights policies
• Adapt schedules and workflows to meet patient volume and operational needs
• Learn and implement new audiology technologies and equipment as they become available

What We're Looking For

Minimum Qualifications

• Associate degree or equivalent college credit
• Strong communication and interpersonal skills
• Ability to work independently and accurately
• Customer-focused approach with a passion for helping patients and families
• Ability to work effectively with healthcare professionals and the public

Preferred Qualifications

• Bachelor's degree in a healthcare-related field
• Previous patient care experience
• Previous hearing testing or audiology experience
• Experience working in a medical office, clinic, or hospital setting

Why Mercy?

At Mercy, our mission is clear: bringing to life a healing ministry through compassionate care and exceptional service.

This position offers:

• Full-time schedule (40 hours/week)
• No weekends
• No holidays
• Stable daytime hours
• Opportunity to work alongside experienced audiologists
• Meaningful patient interactions with infants, families, and adults
• Career growth within a nationally recognized healthcare organization
• Supportive and mission-driven work environment

About Mercy Audiology

Mercy Audiology provides comprehensive hearing healthcare services, including newborn hearing screening, diagnostic testing, hearing aid services, and patient education. Our team is committed to delivering exceptional care while helping patients and families navigate their hearing healthcare journey with confidence.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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