Security Operations Manager

WATCH GUARD 24/7, LLC; New York (NY); On-site; USD 60,000 - 126,000; Full time

Job summary

A rapidly growing security guard company, WATCH GUARD 24/7, LLC, is seeking an experienced Security Operations Manager in New York. In this role, you will manage employee scheduling, payroll, and disciplinary actions, ensuring effective day-to-day operations. The position requires at least 2-3 years' experience in the security guard industry and a strong commitment to integrity and communication.

Qualifications

• Minimum 2-3 years of experience as an operations manager in the security guard industry.
• Must demonstrate a high level of integrity.
• Ability to write and communicate effectively.

Responsibilities

• Manage day-to-day security officer schedules and call-outs.
• Respond promptly to incidents regarding employee performance.
• Conduct disciplinary and counseling sessions.

Skills

Communication

Leadership

Integrity

Ability to manage multiple assignments

Education

High school diploma or equivalent

College degree or coursework desirable

Tools

Win Team software

Job description

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Join to apply for the Security Operations Manager role at WATCH GUARD 24/7, LLC

WATCH GUARD 24/7 is a rapidly growing Security Guard company constantly hiring new guards to meet our client's needs. We are seeking an experienced Security Operations Manager to manage employee scheduling and payroll effectively. Takes prompt action when incidents are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions with Human Resources.

WATCH GUARD 24/7 LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

WATCH GUARD 24/7 is proudly licensed by the NYS Division of Licensing Services

• Manage day-to-day security officer schedules, call-outs and no-shows, and coordinate future scheduling planning for a large book of business supporting a 24/7, 365 days a year operation.
• Respond promptly when incidents are received regarding employee performance or conduct and administer disciplinary and coaching actions in coordination with routine company policies and protocols.
• Interview security officers
• Conduct disciplinary and counseling sessions with security officers.
• Initiate termination procedures as needed for voluntary and involuntary separations.
• Proof payroll summaries prior to submissions for accurate payroll processing.
• Submit timely corrections, where necessary.
• Accurately communicate schedule status and highlight key deficiencies to management staff.
• Perform day-to-day operations task necessary to efficiently provide security services.
• Minimum high school diploma or equivalent required. College degree or coursework desirable.
• Minimum 2-3 years of experience required as an operations manager in the security guard industry
• Extensive experience with Win Team software or another leading scheduling/payroll software.
• Ability to write and communicate effectively.
• Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as terminations in a professional manner in accordance with company standards.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
• Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner to all situations.
• Professional, articulate and able to use good independent judgment and discretion.
• Make quick and accurate decisions in a fast-paced environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Security and Investigations

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