New Rest Opening Mgr

Jim 'N Nick's Community BBQ; Nashville (TN); On-site; USD 70,000 - 120,000; Full time

Job summary

Jim 'N Nick's is seeking a seasoned Training Program Leader to orchestrate comprehensive training at new restaurant openings, ensuring operational excellence from day one. You will build high‑performing trainer teams, recruit and develop talent, and design multi‑modal training content aligned with core values and business goals.

You will coordinate cross‑functional efforts for openings, manage logistics, payroll, and material sourcing, and lead initiatives to optimize training ROI across

Qualifications

• 5+ years of experience in restaurant operations, training, or a similar field.
• Demonstrated experience leading teams and managing training programs.
• Strong background in restaurant operations with understanding of front‑of‑house and back‑of‑house functions.
• Experience operating effectively in high‑pressure, fast‑paced environments.
• Bachelor’s degree preferred in Business or Hospitality.

Responsibilities

• Lead comprehensive training strategies for new restaurant openings to establish operational excellence.
• Build and lead trainer teams across multiple locations with coaching frameworks.
• Recruit and develop trainers using selection frameworks and competency criteria.
• Design multi‑modal training content and resources reflecting best practices.
• Coordinate opening logistics: travel, lodging, payroll, materials, and setup.
• Assist with training rollouts in existing restaurants and support TIGER teams.

Skills

Training program leadership

Team leadership

Trainer recruitment

Content development

Instructional design

Coaching & feedback

Project management

Cross-functional collaboration

Education

HS diploma or equivalent

Bachelor’s degree in Business/Hospitality or related field

Job description

Description

Top 5 Accountabilities

• Training Program Leadership – Orchestrate comprehensive training strategies at new restaurant openings to establish operational excellence from day one, executing consistent training facilitation aligned with business objectives, providing strategic operational support during critical opening phases, and partnering with operations leadership to problem‑solve in real time; drive continuous improvement through analysis of program effectiveness and field feedback.
• Team Leadership & Development – Build and lead high‑performing trainer teams across multiple restaurant locations, architecting coaching and mentorship frameworks for trainer advancement, implementing systematic feedback and performance evaluations, and cultivating a culture of excellence and continuous learning.
• Trainer Recruitment & Development – Execute talent acquisition initiatives to build a robust pipeline of qualified trainers, designing selection frameworks and assessment/interview processes based on job‑related performance criteria, demonstrated competencies, and behaviors consistent with Jim 'N Nick's Core Values, and implementing readiness and development programs — leveraging both technology platforms and in‑person sessions — to optimize trainer performance.
• Content Development & Training Design – Architect training content and facilitation resources that drive measurable outcomes, designing multi‑modal training experiences across presentation, classroom, and experiential formats, and maintaining dynamic content libraries that reflect best practices, operational standards, and organizational culture.
• NRO Preparation & Logistics – Lead cross‑functional coordination with operations and support departments to plan and execute new restaurant openings, managing logistical frameworks including accommodation and travel arrangements, team deployment, payroll administration, material sourcing, and restaurant setup strategies that optimize the training environment.

Additional Responsibilities

• Assist with training rollouts and initiatives in existing restaurants between scheduled openings
• Deploy and lead TIGER teams (specialized trainer task forces) to provide onsite coaching and hands‑on support to underperforming restaurants
• Support managers on shift during TIGER team engagements to reinforce training standards
• Develop action plans for training deliverables and monitor results, including long‑term ROI analysis

Success Metrics

• New restaurant opening execution against training timeline, budget, and quality standards
• Trainer team performance, readiness, and retention across assigned openings
• Strength of the trainer pipeline against recruitment and staffing goals
• Effectiveness and adoption of training content and materials
• Restaurant performance improvement following TIGER team engagements

Qualifications

• 5+ years of experience in restaurant operations, training, or a similar field
• Demonstrated experience leading teams and managing training programs
• Strong background in restaurant operations with an understanding of front‑of‑house and back‑of‑house functions
• Experience operating effectively in high‑pressure, fast‑paced environments

Education

High school diploma or equivalent required; Bachelor's degree in Business, Hospitality, or a related field preferred.

Experience

• Relevant restaurant operations and training experience

Skills

• Exceptional coaching and mentoring capabilities, with the ability to both deliver and receive frequent feedback
• Demonstrated ability to lead, coach, influence, and develop teams
• Excellent presentation and facilitation skills across various training modalities
• Advanced project management and organizational skills, with the ability to coordinate complex logistics
• Superior communication skills with the ability to build strong cross‑functional relationships
• Ability to adapt priorities and schedules in response to changing business needs
• Strong problem‑solving abilities and strategic thinking capabilities
• Proficiency in content development and instructional design principles
• Ability to travel up to 75% of the time, including extended periods away from home base
• Ability to work a variable schedule, including evenings and weekends, based on restaurant opening and business needs
• Ability to occasionally lift, move, and transport training materials weighing up to 50 pounds, with or without reasonable accommodation

Personal Attributes

• Resilient and adaptable, thriving in challenging, fast‑paced environments
• Self‑motivated with a strong sense of urgency and effective prioritization skills
• Collaborative leader with exceptional interpersonal and relationship‑building abilities
• Detail‑oriented, with the ability to manage multiple complex projects simultaneously
• Professional demeanor with a positive attitude and the ability to remain calm under pressure
• Passionate about developing others and creating exceptional learning experiences
• Consistently demonstrates and reinforces Jim 'N Nick's Core Values

Disclaimer

This job description is intended to provide a general overview of the role and is not intended to be an exhaustive list of duties. Responsibilities may change based on business needs.

EEO Statement

Jim 'N Nick's is an Equal Opportunity Employer. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Jim 'N Nick's provides reasonable accommodation in accordance with applicable law.

Core Values

• Honest – We act with integrity, transparency, and accountability in all that we do.
• Respectful – We treat one another with dignity and value the contributions of every team member.
• Committed – We take pride in our work and remain dedicated to delivering excellence for our guests and our team.
• Disciplined – We follow through, hold ourselves to high standards, and do the right things the right way.
• Supportive – We work together, help one another succeed, and create an environment where people feel valued and encouraged.

Team members are expected to demonstrate these values in their daily interactions with guests, teammates and the communities we serve.

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Equal Opportunity Employer
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