New Patient Navigator

Carolinas Center for Oral & Facial Surgery; Charlotte (NC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401k with match

Eight paid holidays

PTO accrual

Job summary

Carolinas Center for Oral & Facial Surgery is seeking an organized University Admin Full Time Clerical role in Charlotte, NC. You will be the point of contact for patients, guiding them through scheduling, benefit verification, and treatment cost discussions.

The role requires 2+ years in medical office coordination, proficiency with MS Office, and ability to adapt to EMR systems, supporting a fast-paced dental practice.

Qualifications

• Associate degree in business or related field (or high school diploma with significant medical/dental experience).
• Minimum of 2 years as a patient care/medical office coordinator with scheduling, insurance verification and billing & collection experience.
• Proficient in accessing/inputting/retrieving information in various computer programs, including Microsoft Office.
• Demonstrated ability to learn new EMR software quickly.

Responsibilities

• Answers the telephone, directs inquiries, or creates a new patient appointment.
• Contacts patients regarding benefits, co-pays, and coverage for outpatient procedures.
• Responds to third-party payer requests for information.
• Coordinates baseline aspects of benefit verification or self-pay options for new patients.
• Coordinates with front desk to verify referrals and radiography.

Skills

Patient scheduling

Insurance verification

Billing & collections

Microsoft Office

Education

Associate degree in business or related field

Tools

EMR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

University Admin Full Time Clerical Charlotte, NC, US

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship’s evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all new patients’ needs are met so they understand the financial costs and treatment plan for upcoming appointments. Be the point of contact for all referrals and help guide patients through the process start to finish.

Here are some of the job duties you will perform:

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with front desk to verify referrals, and radiography.

To be considered for this role, you need to have the following qualifications:

• Associate degree in business or related field or a high school diploma and significant experience working in a medical or dental.
• Minimum of 2 years of experience as a patient care/medical office coordinator with patient scheduling, insurance verification and billing & collection experience.
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products.
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR.