New Patient Coordinator

Clearway Pain Solutions Institute; Mitylene (AL); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Clearway Pain Solutions Institute is seeking a patient services associate to provide courteous, professional call center support. Under the direction of management, you will greet callers, collect demographics, verify insurance, and route information to appropriate teams.

This role emphasizes HIPAA compliance, accurate data entry, and timely scheduling. You will interact with patients, physicians, and pharmacists, maintaining records and delivering high-quality service across company locations.

Competenze

• Requires High School Diploma or equivalent.
• Two years of related experience and/or training preferred.
• Knowledge of Internet and Microsoft Office software.

Mansioni

• Answers phones with a professional greeting and addresses patients' needs.
• Collects patient demographics and insurance information; verifies eligibility.
• Verifies new patient insurance and records; creates medical records requests.
• Schedules patient appointments and coordinates care across locations.
• Triages high volume of calls and relays messages to providers.
• Maintains HIPAA compliance and accurate patient information.
• Assists with administrative duties and data entry as needed.
• Participates in trainings and in-services.

Conoscenze

Communication skills

Multitasking

Organizational skills

Problem solving

Attention to detail

Teamwork

Time management

Formazione

High School Diploma or equivalent

Strumenti

MS Word

MS Excel

MS PowerPoint

MS Outlook

Descrizione del lavoro

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients' needs, both professionally and efficiently. The NPC acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules; verifying patient insurance and obtaining for workers compensation and personal injury patients, as applicable.

Essential Duties and Responsibilities:

• Performs job in accordance with Company mission, vision and goal.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
• Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time.
• Verifies new patient insurance.
• Creates medical records requests for new patients.
• Encourages new patients to schedule appointments within 72 hours.
• Accurately provides patients with geographical directions to Company locations.
• Schedules patient appointments for applicable medical services.
• Triages a high volume of incoming telephone calls.
• Checks messages, as directed, and relays responses from the provider to the patient.
• Accurately describes, in detail, the reason for the patient call in the task.
• Expedites service in situations requiring urgent attention, as determined by management.
• Efficiently utilizes available resources to accurately and efficiently process necessary flows.
• Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.
• Maintains high level of product and service knowledge.
• Maintains minimum quality standards, as determined by the Company.
• Conducts outbound calls, as needed.
• Communicates electronically with patients/customers via online portal or other Company communication methods.
• Assists with various administrative duties.
• Participate in and complete all required trainings and in-services.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.
• Two (2) years of related experience and/or training.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Two (2) years of prior experience working with an Electronic Medical Record (EMR).
• Two (2) years of call center experience in a medical practice.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.