New Patient Coordinator

SMART Pain Management, LLC; Montgomery (AL); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

SMART Pain Management, LLC is seeking a patient services specialist to handle incoming calls, verify demographics, insurance information, and medical histories, and schedule appointments. You will act as the primary communication link among company locations, physicians, and patients, ensuring accurate data entry and HIPAA-compliant handling of sensitive information.

The role requires excellent phone etiquette, strong Microsoft Office skills, attention to detail, and the ability to multitask in

Competenze

• High School Diploma or equivalent.
• Two years of related experience and/or training.
• MS Office knowledge (Word, Excel, PowerPoint, Outlook).
• Excellent written and oral communication skills.
• Ability to work independently and in a team.
• Ability to multitask and prioritize.
• Attention to detail and strong organizational skills.
• Knowledge of medical terminology and practices.
• Ability to meet production and quality standards.
• Willingness to provide excellent customer service and adhere to HIPAA rules.

Mansioni

• Handles inbound calls with professional greeting and addresses patient needs.
• Obtains patient demographics, insurance info, and medical histories.
• Schedules appointments and coordinates care across locations.
• Maintains patient records and verifies insurance eligibility.
• Ensures HIPAA compliance in all interactions.
• Triages calls and routes to appropriate staff as needed.
• Maintains knowledge of products and services and supports training initiatives.

Conoscenze

Customer service

HIPAA knowledge

Communication skills

Detail oriented

Microsoft Office

Multitasking

Formazione

High School Diploma or equivalent

Two years related experience

Strumenti

EMR system

Descrizione del lavoro

Under the direction of call center management, provides customer service via telephone to patients in need of care. Answers phones with a professional greeting and addresses the patients' needs, both professionally and efficiently. The NPC acts as primary conduit for the transmission of information between all company locations and callers. Responsible for obtaining patient demographics, insurance information, and medical histories. Duties include a high degree of patient, physician and pharmacist interaction; utilization of patient information; coordination of insurance documentation; creation of patient medical records; reading medical records for verification; and maintenance of practice schedules; verifying patient insurance and obtaining for workers compensation and personal injury patients, as applicable.

Essential Duties and Responsibilities:

• Performs job in accordance with Company mission, vision and goal.
• Exercises confidentiality in all areas, abiding by HIPAA rules and regulations.
• Provides professional and courteous customer/patient care, displaying knowledge of the treatment approach; displayed through professional phone etiquette.
• Accurately collects all required new patient information, including complete and accurate insurance data and verifies eligibility in real-time.
• Verifies new patient insurance.
• Creates medical records requests for new patients.
• Encourages new patients to schedule appointments within 72 hours.
• Accurately provides patients with geographical directions to Company locations.
• Schedules patient appointments for applicable medical services.
• Triages a high volume of incoming telephone calls.
• Checks messages, as directed, and relays responses from the provider to the patient.
• Accurately describes, in detail, the reason for the patient call in the task.
• Expedites service in situations requiring urgent attention, as determined by management.
• Efficiently utilizes available resources to accurately and efficiently process necessary flows.
• Ensures first call resolution for all applicable calls. Escalates/routes appropriate calls/tasks to proper recipient(s) for resolution.
• Maintains high level of product and service knowledge.
• Maintains minimum quality standards, as determined by the Company.
• Conducts outbound calls, as needed.
• Communicates electronically with patients/customers via online portal or other Company communication methods.
• Assists with various administrative duties.
• Participate in and complete all required trainings and in-services.
• Other duties as assigned.

Minimum Qualifications:

• High School Diploma, or equivalent.
• Two (2) years of related experience and/or training.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills.
• Must be able to work individually as well as within a team.
• Must be able to multi-task and prioritize.
• Must demonstrate extreme attention to detail.
• Must possess strong organization skills.
• Must be able to perform calculations, problem solve and use reasoning.
• Must have knowledge of medical practices and medical terminology.
• Must be able to meet predefined production and quality standards.
• Must be able to effectively manage and direct others.
• All staff are expected to have a strong desire to provide excellent customer service; to comply with the rules and regulations of those organizations to which we are accountable; to have high ethical and professional standards of conduct; and to have an attitude of wanting to continuously improve their own professional performance.

Preferred Qualifications:

• Two (2) years of prior experience working with an Electronic Medical Record (EMR).
• Two (2) years of call center experience in a medical practice.

Driving/Travel:

The employee must have reliable transportation. While the primary workplace may be closest to the employee's home, work assignments could be in any of the Company's locations.