New Patient Coordinator

Smile-Doctors; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance

401(k) plan

Paid time off

Job summary

Smile Doctors is seeking a New Patient Coordinator to join our growing team in Dallas. You will handle incoming calls from new patients to schedule appointments, coordinate with clinics, and maintain accurate notes on patient accounts.

Strong communication and a customer-service mindset are essential. The role emphasizes courteous responses, timely follow-ups, and collaboration with clinical locations to deliver an exceptional patient experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call center is a plus.
• Dental/orthodontic exposure is a plus but not required.

Responsibilities

• Handle incoming calls from new patients to schedule appointments.
• Communicate with clinics via email and chat and keep clear notes.
• Provide courteous, timely responses and ensure a positive patient experience.
• Follow up with patients who do not schedule on first call.

Skills

Customer service

Verbal communication

Written communication

Scheduling appointments

Multitasking

Bilingual

Education

High school diploma

Tools

CRM software

Basic computer skills

Job description

Looking for a position that makes you smile?We’re seeking a New Patient Coordinator to join our growing team.Responsible for handling incoming calls from new patients to schedule new patient appointments, work reports for Clinics as assigned by leads, and follow up on non-scheduled calls. Also responsible for clear and detailed notations on accounts and communication via email and chat with our clinical locations.How you’ll make us better:Follow New Patient Intake form when scheduling appointmentsRespond to inquiries in a courteous and timely manner, utilizing proper grammar and verbal skillsProvide optimal patient experience by effectively scheduling new patient appointmentFollow up with patients who did not schedule on first callWork as a consultative partner to your clients, building rapport and providing directionCommunicate clearly and frequently with clinicsQuickly report system/software issues to management for resolutionYour special skills:Ability to establish and maintain good working relationships with customers and coworkersAbility to work independently with limited supervisionAbility to communicate effectively verbally and in writingAbility to listen and understand information verbally and in writingPrerequisites for success:High school diploma or equivalent requiredBilingual preferred, but not requiredDental field experience a plus, but not requiredCall Center experience a plus, but not requiredBasic Knowledge of using computer systems, which may include software programs, entering data or processing informationBasic Knowledge of digital applications including web, email, chat, text, etc.Basic Knowledge of principles and processes for providing customer serviceWe saved the best for last.In exchange for the dynamic contribution you’ll bring to our team, we offer:Competitive salaryMedical, dental, vision and life insuranceShort and long-term disability coverage401(k) plan3 weeks paid time off in your first year + paid holidaysDiscounts on braces and clear aligners for you and your family membersWhy Smile Doctors?As the nation’s leading Orthodontic Support Organization, Smile Doctors is shaping the future of orthodontics through strategic partnerships with top local doctors. We provide best-in-class support services so our partner orthodontists can focus on what they do best — driving extraordinary treatment outcomes and providing patients with an unmatched experience.With hundreds of partnered practices across the nation, our synergistic approach has made us the fastest-growing organization in our industry and produced an ever-expanding need for top talent as we continue our unprecedented trajectory. To us, there’s no such thing as “top of our game.” We’re always climbing higher — together. And as our business grows, there’s plenty of room for our team to grow their careers, too.Our dynamic support services team is comprised of world-class professionals whose diverse experiences drive innovation and development. Together, we are committed to passionately helping others achieve their best, most confident smiles.This is the perfect opportunity to grow with an expanding organization! Apply today!