New Patient Coordinator

Texas Oncology; Amarillo (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

Texas Oncology in Amarillo, Texas is looking for a New Patient Coordinator to join their team. This full-time position supports the Revenue Cycle Department and involves coordinating new patient referrals and registrations, handling insurance details, and serving as the first point of contact for patients.

The ideal candidate will have a High School diploma and experience in revenue cycle management. Strong customer service skills and proficiency in Microsoft Office are essential. The role is onsite at the oncology clinic.

Qualifications

• High School diploma or equivalent required.
• Two years of revenue cycle and/or patient access experience preferred.
• Proficiency with Microsoft Office (Outlook, Word, Teams, Excel) required.

Responsibilities

• Manage the new patient referral process within department standards.
• Provide strong customer service at the clinic's first point of contact.
• Document and update patient records in designated systems.

Skills

Customer service

Insurance verification

Microsoft Office proficiency

Medical terminology knowledge

Education

High School diploma or equivalent

Tools

PMS

EHR platforms

Job description

New Patient Coordinator

Join the US Oncology Network's Texas Oncology team as a New Patient Coordinator in Amarillo, Texas. This full‑time position supports the Revenue Cycle Department and is located at 1000 Coulter Drive.

Position Overview

Under direct supervision, the New Patient Coordinator is responsible for new patient coordination activities, including account and insurance registration, scheduling, maintaining patient records, preparing forms, verifying information, and resolving routine and non‑routine problems. The role supports compliance with the US Oncology Compliance Program, including the Code of Ethics, Business Standards, and Shared Values.

Key Responsibilities

• Effectively oversee and manage the continuum of the new patient referral process within department standards.
• Provide strong customer service as the clinic’s first point of contact.
• Assess, prioritize, and triage patient needs for referrals.
• Answer phone calls, take messages, and respond to routine inquiries from patients, physicians, and clients.
• Follow up on missing medical records and test results from referring providers.
• Obtain patient demographics, insurance, referral, and other pre‑visit required information.
• Verify and register patient accounts in the practice management system.
• Facilitate insurance benefit and eligibility investigations.
• Provide patients with appointment details, including time, location, directions, and instructions.
• Distribute appropriate medical forms for completion prior to the initial visit.
• Maintain and update physician schedules, ensuring appropriate patient scheduling.
• Collaborate with the clinical team to accommodate scheduling requests.
• Accurately document and update patient records in designated systems.
• Provide support and information to providers to solve complex administrative issues.
• Maintain strict confidentiality and adhere to HIPAA guidelines and regulations.
• Perform other duties as requested or assigned.

Qualifications

• High School diploma or equivalent required.
• Two (2) years of revenue cycle and/or patient access experience in healthcare or equivalent education/work experience preferred.
• Knowledge of multiple PMS and EHR platforms preferred.
• Experience with Microsoft Office (Outlook, Word, Teams, Excel) required.
• Proficiency with medical terminology, insurance benefits, and eligibility verification.
• Must complete required onboarding courses and on‑demand training within 45 days of starting the position.

Competencies

• Technical and functional knowledge of the profession and industry; accesses and uses resources appropriately.
• Adaptability, handling day‑to‑day challenges, adjusting to shifting priorities, ambiguity, and rapid change with resilience and flexibility.
• Sound judgment to make timely, cost‑effective, and sound decisions under conditions of uncertainty.
• Work commitment, setting high performance standards and pursuing aggressive goals efficiently.
• Commitment to quality, emphasizing delivery of quality products/services and continuous improvement.

Physical Demands

Typical duties require frequent sitting or standing, talking, hearing, handling and lifting patients, manual and finger dexterity, eye‑hand coordination, standing, walking for extended periods, and occasional lifting up to 40 lbs. The role requires a range of body motion and normal vision and hearing. Reasonable accommodations will be provided as needed.

Work Environment

Onsite in an oncology/hematology clinic environment. Exposure to communicable diseases, toxic substances, ionizing radiation, and medical preparations may occur. The position involves in‑person and virtual interaction with co‑workers, management, and clients and may require minimal travel by air or automobile.