FT Care Coordinator

ADP, Inc.; Leominster (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Catholic Charities Worcester County seeks a Care Coordinator in Leominster, MA to support residents in achieving aftercare goals, coordinating medical/mental health appointments, and maintaining records. This role requires crisis intervention, Spanish-English bilingual ability, and strong communication skills.

Responsibilities include intake support, navigating external services, transport to appointments, and participation in staff trainings.

Qualifications

• Minimum 1–3 years in substance use and cooccurring disorders is expected.
• Experience in addiction case management is preferred.
• Bi-lingual in Spanish is preferred; English proficiency required for reports.
• CPR/First Aid certification and Narcan training are valued.

Responsibilities

• Assist residents with aftercare goals and scheduling appointments.
• Maintain case notes and documentation in electronic or manual formats.
• Provide guidance and referrals to community services.
• Support intake and enrollment of new residents and supervise activities.
• Transport residents to appointments and assist with coordination with other programs.
• Participate in staff meetings, trainings, and supervision sessions.
• Conduct weekly group therapy sessions focusing on aftercare education and resources.

Skills

Bilingual Spanish

Crisis Intervention

Strong communication

Professionalism

Education

CADC certification preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

JOB DESCRIPTION

Job Title: Care Coordinator

Program: Women’s Recovery Program

Location: Leominster, Massachusetts

Reports To: Clinical Supervisor

FLSA: Non-Exempt

Primary Responsibility: Assist residents with achieving aftercare goals including resolving pending legal matters, setting up medical and mental health providers and appointments, documenting monthly or more as needed interaction/follow up sessions, transporting residents to and from any scheduled appointment’s as needed, helping navigate probation, parole, DCF and other programs. Provide guidance and direction to residents and oversee resident activities to ensure conformance with program policies.

• Adhere to Confidentiality Law (42-CFR; Part-2; Subpart C) and HIPAA Regulations to ensure privacy of all programparticipants.
• Develop, implement, and evaluate individual aftercare treatment plans and goals with program participants.
• Maintain client recordkeeping documentation / notes electronically and/or manually as required.
• Provide guidance and referrals to program participants regarding other services available in the community (outpatient services, MASH certified sober housing)
• Provide follow-up services and referrals to residents upon completion and discharges from the treatment program.
• Help and Assist program participants with Primary Care Physicians and Outside Therapy providers and setting up appointments.
• Assist Recovery Specialists with the intake and enrollment of new residents and any other tasks that are needed throughoutthe day as requested.
• Participate in regular staff meetings, training, and supervision sessions.
• Conduct weekly group therapy sessions focusing on Aftercare Education (Goals & Progress) Education of outside resources available, resume writing, coping skills, ect….
• Communicate programs of Catholic Charities Worcester County to community, either by phone or in person.
• Support Recovery Specialist tasks when needed
• Transport residents to and from any outside appointments as needed.
• Perform other duties as assigned or as needed to support program operation

Licenses: Certified Alcohol Drug Counselor (CADC) preferred.

Knowledge/Experience

• Minimum of 1-3 years of experience with substance use and cooccurring disorders in an ASAM 3.1 level of care.
• Prior knowledge and experience in addiction case management.
• CPR‑First Aid Certified and Trained in Overdose Prevention / Narcan
• Demonstrated knowledge of the human services field with a special knowledge in substance use and cooccurring disorders within the Recovery Home model of treatment.
• Recovering individuals should possess a solid foundation with their personal sobriety and abstinence, while being active in a recovery program outside of the work environment.
• Bi‑lingual in Spanish is preferred. Ability to write and speak English and write legible reports.
• Computer skills including working knowledge of Microsoft Office products, Word, Excel, etc.
• Must possess a high level of professionalism, sensitivity, and self-awareness when communicating with program residents and co‑workers.
• Strong communication skills across all levels.
• Ability to perform Crisis Intervention techniques at any given time while on duty.

Physical/Mental Requirements

• Ability to climb stairs to access all areas of Catholic Charities Worcester County facilities.
• Normal range of hearing and vision, with or without correction.
• Ability to enforce the staff / administrative decisions around resident cases and communicate these decisions to the residents without altercation.
• Must be able to communicate effectively with the staff, residents, and peers.

Skills/Abilities

• Bi‑lingual in Spanish English is preferred. Ability to write and speak English and write legible reports.
• Computer skills including working knowledge of Microsoft Office products, Word, Excel, etc.
• Must possess a high level of professionalism, sensitivity, and self-awareness when communicating with program residents and co‑workers.
• Strong communication skills across all levels.
• Ability to perform Crisis Intervention techniques at any given time while on duty.

Catholic Charities Worcester County is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.