New Home Consultant

M/I Homes; Holly (MI); On-site; USD 50,000 - 85,000; Full time

Job summary

M/I Homes, a renowned homebuilder, seeks a New Home Consultant to guide customers through the homebuying journey, showcasing features, floorplans, and designs to match needs. You will collaborate with internal teams to ensure a seamless process and high customer satisfaction.

Responsibilities include converting visitors, leveraging resources, and meeting sales goals while staying informed about market trends and financing options. Weekend duties and outdoor showings are required.

Qualifications

• Bachelor's degree or equivalent training in sales/marketing.
• Minimum 2 years of new home sales experience with proven sales and customer satisfaction.
• Strong communication, negotiation, listening, and organizational skills.
• Willingness to work weekends and outdoors, with a customer-service mindset.

Responsibilities

• Convert visiting customers to new home communities.
• Utilize materials, model homes, and realtor relationships to generate sales.
• Achieve monthly, quarterly, and annual sales and service goals with minimal supervision.
• Stay informed about market trends and competitors.
• Educate buyers on offerings, financing programs, and community advantages.
• Act as the primary contact from initial meeting to home closing.
• Collaborate with internal teams to ensure a seamless homebuilding process.
• Monitor community appearance to maintain brand image.

Skills

Residential sales

Communication

Negotiation

Active listening

Organizational skills

Customer service

Education

Bachelor's degree

Job description

M/I Homes, a renowned homebuilder with 50 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 170,000 homeowners realize their dreams across 17 markets nationwide.

As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.

Key Responsibilities:

• Convert visiting customers to new home communities into future homeowners
• Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
• Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
• Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
• Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
• Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
• Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
• Maintain M/I Homes' brand image by monitoring community appearance and home maintenance

Requirements:

• Bachelor's degree required. Equivalent training in sales and marketing
• Minimum 2 years of new home sales experience with a demonstrated track record of success both in sales volume and customer satisfaction
• Goal-oriented with ability to balance individual and collaborative team work
• Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented
• Strong communication including active listening, observation, negotiation, selling and organizational skills
• Proficiency in computer skills and willingness to adapt to new technology

Work Conditions:

• Weekend work required
• Comfortable working outdoors in varying weather conditions
• Must have a personal cell phone for business use and a valid driver's license
• Ability to demonstrate homes with multiple levels and varying stages of development

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) options, and more.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.

Sales Associates receive focused training from our talented sales leadership team setting them up for successful transition to the M/I Homes New Home Consultant role.

Join us at M/I Homes and be part of a team dedicated to fulfilling dreams and providing exceptional service to our customers. We are an equal-opportunity employer committed to maintaining a drug-free workplace.