New Development Associate

FirstService Residential; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

Life insurance

401k with company match

Paid time off

Paid holidays

Job summary

FirstService Residential in New York City is seeking a New Development Associate to assist with daily management of a luxury condominium portfolio and coordinate pre-opening activities. You will support building systems, organize meetings, and maintain accurate records while partnering with the Board and property manager.

The role requires strong verbal and written communication, 2+ years in NYC condo/coop management, and high energy to multi-task under pressure.

Qualifications

• Bachelor's degree required.
• 2+ years experience in NYC residential condo/coop property management.
• Superior verbal and written communication with customer service exposure.
• High energy, ability to multi-task under pressure.
• Extremely organized, consistent and adaptable to change.
• Proven leadership and teamwork skills.
• MS Office/Windows proficiency.
• Experience with Yardi Voyager, AvidXchange, Nexus, BuildingLink, ClickPay is a plus.

Responsibilities

• Assist in the daily management of a luxury condominium portfolio.
• Coordinate pre-opening activities, inspections, permits and construction tasks.
• Support building systems setup including utilities, security, IT infrastructure.
• Organize meetings, resident manuals, and staff onboarding.
• Maintain property records, lease files, and documentation.
• Attend board meetings and prepare minutes and reports.
• Interface with various internal departments and vendors.
• Assist with capital improvement project selections and contractor coordination.

Skills

Verbal communication

Written communication

Leadership

Organization

Customer service

Education

Bachelor's degree

Tools

Yardi Voyager

AvidXchange

Nexus

BuildingLink

ClickPay

Job description

Description

Job Overview: As a New Development Associate, you will be responsible for assisting with the daily management of a luxury portfolio of condominiums. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities

• Assist in the coordination of all pre-opening activities, including inspections, permits, and final construction tasks.
• Support the setup of essential building systems, including utilities, security, IT infrastructure, and maintenance services.
• Organize and oversee pre-opening meetings, Residents manuals, new hire process for building staff.
• Act as liaison between Board / Residents and Company.
• Consistently maintain knowledge and changes of the property.
• Write, prepare, and distribute all memos, notices, and other correspondences in regard to building changes, updates, or property information.
• Maintain the accuracy of the building and tenant files and documents to ensure accurate records are kept.
• Assist in the inspections of the building facilities to help guarantee appropriate property maintenance and address maintenance and building emergencies.
• Maintain Board meeting minutes and ensure minutes are produced timely, accurately, and organized with the latest meeting information.
• Responsible for property arrears including tracking arrears at least twice per month, sending arrears letters to the appropriate list of tenants, and reviewing and discussing the arrears reports with the property manager when needed.
• Answer phone calls, messages, and emails promptly; within a few hours but never to exceed 24 hours.
• Daily checking of the Company’s 24/7 Customer Care Call Center log for issues and inquires.
• Responsible for the upload of property documents to in-house resident and building database, FSRconnect, and ensure that task lists are kept current.
• Arrange potential buyer interviews with the Board of Directors of the building and consistently follow up on outcomes while assisting on any questions or concerns that may arise.
• Distribute approved monthly financial reports to the Director of Boards as required.
• Handle administrative duties pertaining to annual meetings such as preparation of notices, proxies and etc. Must also attend the annual meeting with the property manager.
• Provide questionnaires and insurance certificates for the building.
• Process screening paperwork and coordinate drug tests for prospective building employees.
• Use good judgment in regards to charging the appropriate fees where applicable.
• Works closely with the property manager when processing the apartment alteration packages and charge/credit forms.
• Assist with the contractor and vendor selection for all capital improvement projects and assignments.
• Responsible for requiring proper vendor insurance with Vive.
• Promote ancillary services (e.g. construction management, energy, sales and mortgage brokerage, etc.).
• Maintain substantial compliance with Best Practices, particularly FSRconnect.
• Interface with internal departments such as financial management, client payroll, compliance, residential applications and closings, insurance, leasing, energy, and project management.
• Complete special projects for both the client and managers as assigned.

Skills & Qualifications

• Bachelor's degree required.
• Two (2)+ years experience in New York City residential condominium and cooperative property management.
• Must have superior verbal and written communications skills and proven customer service exposure.
• Need to have a high energy type of attitude to deal with the day to day tasks and able to multi-task under pressure and stressful situations.
• Must be extremely organized, consistent, and flexible and adaptable to change.
• Proven leadership and teamwork skills and attributes.
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with Yardi Voyager, AvidXchange, Nexus, BuildingLink, ClickPay is a plus.

What We Offer

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation

$25-30/hourly

Automated Employment Decision Tool (AEDT) Usage

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.