General Manager

FirstService Residential; New York (NY); On-site; USD 130,000 - 150,000; Full time

Job summary

FirstService Residential in Brooklyn is seeking a General Manager for an in-person role at a large residential cooperative. You will oversee the overall operation, maintenance, financial performance, resident relations, and strategic planning of this 16-building portfolio.

This leadership position requires managing staff, boards, budgets, vendor contracts, and compliance, with strong communication and crisis management skills.

Qualifications

• Bachelor's degree preferred.
• Minimum 10 years NYC cooperative management experience.
• Executive-level board presentation and communication skills.
• Experience with multi-million-dollar operating and reserve budgets.
• Strong vendor negotiation and contract administration.
• Proficient in task management, time management, and decision making.
• Experience with property management software AvidXchange, Yardi, BuildingLink, ClickPay is a plus.

Responsibilities

• Oversees all staff and building operations across 16 hi-rise buildings.
• Act as main point of contact with the Boards.
• Lead Board meetings and prepare minutes.
• Submit board meeting agenda packages.
• Handle emergencies and crisis management.
• Supervise and train building staff (union and non-union).
• Coordinate background and drug tests for new hires.
• Develop staff training and ongoing professional development.
• Develop staff work schedules and conduct performance evaluations.
• Oversee budget preparation and assist with annual budget presentation.
• Monitor cash and reserve funds; review operating statements.

Skills

Board communication

Executive presentation

Budget management

Vendor negotiation

Contract administration

Task management

Decision making

Time management

MS Office

Property mgmt software

Education

Bachelor's degree preferred

Minimum 10 years NYC cooperative management experience

Tools

AvidXchange

Yardi

BuildingLink

ClickPay

Job description

Job Overview

This in-person role is available at a Cooperative, one of Brooklyn's largest and most established residential cooperative communities. The General Manager is responsible for the overall operation, maintenance, financial performance, resident relations, and strategic planning of this large-scale cooperative.

Description

This in-person role is available at a Cooperative, one of Brooklyn's largest and most established residential cooperative communities. The General Manager is responsible for the overall operation, maintenance, financial performance, resident relations, and strategic planning of this large-scale cooperative.

Responsibilities Include (but Are Not Limited To)

• Oversees all staff and building operations of a luxury condominium development which includes 16 hi-rise buildings and one HOA; including onsite Property Manager and assistant manager.
• Act as main point of contact with the Boards.
• Responsible for leading Board meetings by keeping focus on the agenda created.
• Prepare Board meeting minutes in a timely and professional fashion.
• Submit board meeting “agenda packages” to Board as required but at least five days prior to meetings.
• Responsible for handling emergency situations and crisis management.
• Supervision and training of building staff members (union and non-union).
• Conduct thorough interviews for potential building open positions. Responsible for the coordination of background and drug tests of potential new hires.
• Conduct and manage adequate training of new staff members, as well as the ongoing training of existing staff.
• Impose progressive disciplinary action if and when required.
• Responsible for the development and implementation of building staff work schedules.
• Conduct periodic staff performance evaluations. Develop improvement strategies for the performance of building staff members.
• Meet monthly with Security Company and Amenity Company
• Monitor the cash and reserve funds of the property.
• Responsible for final review of operating statements and monthly financial reports.
• Actively participate in budget preparation.
• Assist the property accountant in the presentation of the annual budget to the Board of Directors.
• Keep track of property financial variance reports.
• Constantly seek, evaluate, and execute methods to achieve methods to preserve client cash and capital.
• Responsible for overseeing building repairs and apartment alterations.
• Approve payment of vendor invoices via accounts payable software, Avidxchange.
• Diligently monitor and take appropriate action on delinquent tenant/shareholder owner accounts.
• Ensure that all building permits, licenses, and etc. are compliant with state and local rules and regulations.
• Responsible for taking immediate action to resolve new violations.
• Ensure that old violations of record are resolved on a timely basis.
• Ensure implementation of security and safety safeguards and procedures for portfolio of properties managed.
• Perform daily routine property inspections to ensure building safety, maintenance, cleanliness, etc.
• Responsible for the communication of mechanical/building deficiencies and issues with building staff and other appropriate parties involved.
• 'Identify, discuss, plan, and negotiate with vendors to complete all necessary capital improvement projects.
• Responsible for requiring proper vendor insurance with BCS.
• Responsible for the maintenance requirements of the properties’ physical plants, i.e. boiler conversions, HVAC, etc.
• Interface with all internal department personnel (accounting, compliance, closings, etc.).
• Maintain and organize electronic and paper tenant and building files.
• Respond to all communications (phone, email, etc.) in a timely and professional manner.
• Be familiar with critical provisions of client management contracts.
• Maintain substantial compliance and follow Property Management Best Practices, particularly FSRconnect.
• Load tasks onto the resident/building database, FSRconnect, in Task Administration within 48 hours of any board or annual meeting.
• Email supervisor within 24 hours of a board or annual meeting with a succinct description of the general tone of the meeting.
• Perform routine site inspections.

Skills & Qualifications

• Bachelor's degree preferred
• Minimum 10 years NYC cooperative management experience is required
• Executive-level Board presentation and communication skills.
• Experience with multi-million-dollar operating and reserve budgets.
• Strong vendor negotiation and contract administration.
• Must posses strong experience with task management.
• Excellent decision making and analytical skills to effectively tackle issues or challenges that may occur daily
• Excellent time management skills to meet deadlines and display efficiency
• Working knowledge of Microsoft office and Windows environment necessary.
• Experience with property management software, AvidXchange, Yardi, BuildingLink, ClickPay is a plus.

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, life insurance, short term disability, legal, and identity theft. You will also be eligible for company paid life insurance, long term disability, and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, and a 401k with company match.

Compensation

$130,000 - $150,000 / year

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.