New Development Associate

FirstService Residential; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in property management is seeking a New Development Associate to oversee the daily management of luxury condominiums. The role involves coordinating pre-opening activities, maintaining property records, and acting as a liaison between residents and management. Ideal candidates will possess strong communication skills, a Bachelor's degree, and experience in residential property management. Comprehensive benefits and competitive hourly compensation are offered.

Benefits

Medical plans

Dental insurance

Vision insurance

Life insurance

Short-term disability

Legal assistance

Identity theft protection

Paid time off

Holidays

401k with company match

Qualifications

• At least 2 years experience in NYC residential condominium management.
• Proficiency in Microsoft Office and familiarity with property management software.

Responsibilities

• Assist in coordination of pre-opening activities and building systems setup.
• Act as liaison between the Board and Residents, maintaining property knowledge.
• Manage property arrears and ensure timely communication with residents.

Skills

Bilingual in Mandarin

Excellent verbal and written communication

Customer service experience

Leadership

Teamwork

Multitasking

Adaptability

Organization

Education

Bachelor's degree

Tools

Microsoft Office

Yardi Voyager

AvidXchange

Nexus

BuildingLink

ClickPay

Job description

Join to apply for the New Development Associate role at FirstService Residential

As a New Development Associate, you will be responsible for assisting with the daily management of a luxury portfolio of condominiums.

Your Responsibilities:

1. Assist in the coordination of all pre-opening activities, including inspections, permits, and final construction tasks.
2. Support the setup of essential building systems, including utilities, security, IT infrastructure, and maintenance services.
3. Organize and oversee pre-opening meetings, Residents manuals, and the onboarding process for building staff.
4. Act as liaison between the Board / Residents and the Company.
5. Maintain knowledge of the property and track changes.
6. Write, prepare, and distribute memos, notices, and other correspondence regarding building updates or property information.
7. Ensure accuracy of building and tenant files and documents for proper record-keeping.
8. Assist in building inspections to guarantee proper maintenance and address emergencies.
9. Maintain Board meeting minutes, ensuring they are produced accurately and timely.
10. Manage property arrears, including tracking, sending notices, and reviewing reports with the property manager.
11. Respond promptly to phone calls, messages, and emails, within hours and never exceeding 24 hours.
12. Check the Company’s 24/7 Customer Care Call Center log daily for issues and inquiries.
13. Upload property documents to in-house databases and keep task lists current.
14. Coordinate potential buyer interviews with the Board and follow up on outcomes.
15. Distribute monthly financial reports to the Director of Boards.
16. Handle administrative duties for annual meetings, including notices and proxies, and attend the meetings.
17. Provide questionnaires and insurance certificates for the building.
18. Process screening paperwork and coordinate drug tests for prospective employees.
19. Use good judgment in charging appropriate fees where applicable.
20. Work with the property manager on processing apartment alteration packages and charge/credit forms.
21. Assist in vendor selection for capital projects and ensure proper insurance coverage.
22. Promote ancillary services such as construction management, energy, sales, and mortgage brokerage.
23. Maintain compliance with Best Practices, especially FSRconnect.
24. Interface with internal departments like financial management, leasing, insurance, and project management.
25. Complete special projects as assigned.

Skills & Qualifications:

1. Bachelor's degree required.
2. Bilingual in Mandarin highly preferred.
3. At least 2 years experience in NYC residential condominium and cooperative property management.
4. Excellent verbal and written communication skills and customer service experience.
5. High energy, able to multitask under pressure, and adaptable.
6. Organized, consistent, and flexible.
7. Proven leadership and teamwork skills.
8. Proficiency in Microsoft Office and Windows.
9. Experience with Yardi Voyager, AvidXchange, Nexus, BuildingLink, ClickPay is a plus.

What We Offer:

Full-time, non-exempt position with comprehensive benefits including medical plans, dental, vision, life insurance, short-term disability, legal, identity theft, paid time off, holidays, and a 401k with company match.

Compensation: $24 - $25 per hour.