New Customer Concierge Professional

NRG Energy; Lindon (UT); On-site; USD 40,000 - 60,000; Full time

Job summary

NRG Energy is seeking New Customer Concierge Professionals. This role involves engaging with customers about their smart home systems and ensuring satisfaction through effective communication.

Candidates must be at least 18 years old and willing to work full-time. Responsibilities include following up with customers and resolving any issues they may face. Prior sales experience is preferred, and bilingual skills in English & Spanish are a plus.

Qualifications

• Must be at least 18 years old.
• Must obtain a Burglar Alarm License in Utah.
• Prior sales experience is a plus.

Responsibilities

• Make outbound calls to customers for follow-up.
• Resolve technical and billing concerns.
• Educate customers on product capabilities.

Skills

Sales Performance

Effective Communication

Bilingual (English & Spanish)

Job description

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Our New Customer Concierge team is obsessed with our proven sales process to ensure protection and peace of mind to all customers by providing them with the entire Vivint offering of Smart Savings.

A Day in the Life:

Our sales representatives make outbound calls to customers who have had their systems installed for 30 days to 18 months. We deliver a premium, white-glove experience by proactively resolving technical and billing concerns, educating customers on the full capabilities of their smart home, and ensuring a seamless journey from sale through installation-all while maintaining a strong focus on customer satisfaction.

Expectations for Success:

• Grit and Resilience: New Customer Concierge Professionals must possess the determination and resilience to overcome challenges, handle rejection, and persevere in the face of obstacles, ultimately driving their success in driving revenue and customer satisfaction.
• Consistent Sales Performance: A successful New Customer Concierge Professional is expected to consistently meet or exceed monthly and quarterly sales targets, demonstrating a track record of delivering results and contributing to Vivint's revenue growth.
• Effective Communication: New Customer Concierge Professionals must be able to explain complex product offerings in a simple and persuasive manner, ensuring that customers fully understand the value of resigning with Vivint and how they address their unique needs.
• Continuous Learning: New Customer Concierge Professionals are expected to stay current with our evolving product and service offerings, industry trends, and sales techniques. Continuous learning and adaptation to changing market conditions are essential for achieving and maintaining success in this role.

Who you will work with:

New Customer Concierge Supervisor, Concierge AM/Manager, Workforce Management, Recruiting, and various Supervisors across the organization.

Minimum qualifications:

• Must be at least 18 years old
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)
• Able to work Full-time (schedule is flexible)
• Prior sales experience is a plus
• Bilingual (fluent in English & Spanish) is a plus
• Proficient with basic computer functions and ability to utilize software, databases, scripts, and other tools appropriately

Join a company that invests in your growth and celebrates your wins. Apply now to start your career in sales at Vivint!

If you are a current employee, please notify your manager that you are applying prior to applying.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.