New Business Operations Coordinator - Insurance

USI Insurance Services; Matawan, Northern (NJ, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

USI Insurance Services in Matawan, NJ seeks an administrative professional to support new business accounts and operations leaders. You will assist in onboarding, client activity tracking, and utilization reporting to support new business and renewals.

Responsibilities include generating broker reports, coordinating new account setups in systems, ensuring timely renewals, and collaborating with IT and account managers to maintain accurate processes.

Qualifications

• 2 years+ of insurance experience.
• High school diploma or equivalent required.
• Comfortable with internet-based programs and Microsoft Office products.
• Analytical ability with high attention to detail and accuracy.
• Strong verbal, written, and interpersonal communication skills.
• Strong organizational, multi-tasking, and prioritizing skills.
• Ability to work in a team environment and across all organizational levels.
• Ability to be flexible and adaptable to changing priorities and deadlines.
• Ability to follow policies, procedures, and regulations.

Responsibilities

• Generate multiple Broker reports on a daily basis.
• Work closely with management to facilitate the set-up of new accounts in applicable systems.
• Ensure all renewals are processed timely and within the carrier's current guidelines.
• Process all SharePoint requests within 24 to 48 hours of receiving the request.
• Generate system reporting and conduct weekly audits to ensure the system is accurate.
• Work with the Operations Manager and account managers to monitor the progress of projects and processes.
• Work closely with IT to ensure systems are properly programmed and operating effectively.
• Process inbound applications, including checking eligibility and reviewing underwriting requirements.
• Complete new client set up and confirm the operating system is calculating the rate appropriately.
• Communicate with carriers daily. Update operating system and account executive/sales producer of pending items.
• Update the operating system with the final underwriting decision. Issue the applicable certificate package or decline notification.
• Update the New Business Tracker daily to provide management with the status of the pending/issuance process.
• Process and issue duplicate policy certificate requests.
• Process incoming Regulation 60 (Replacements) when indicated on the application.
• Demonstrate thorough knowledge of all assigned clients.
• Maintain strong relationships with carriers.
• Advise management of escalated system issues affecting retention and service levels.
• Attend educational seminars as necessary.
• Participate in training new employees as assigned.

Skills

Insurance experience

Attention to detail

Communication skills

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

USI Insurance Services in Matawan, NJ seeks an administrative professional to support new business accounts and operations leaders. You will assist in onboarding, client activity tracking, and utilization reporting to support new business and renewals.

Responsibilities include generating broker reports, coordinating new account setups in systems, ensuring timely renewals, and collaborating with IT and account managers to maintain accurate processes.