New Accounts & Teller Specialist

Central Bank; Millstadt (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Central Bank in Millstadt, IL seeks a motivated teller/new accounts specialist to handle deposits, withdrawals and account openings while delivering top-notch service. You will greet customers, process payments, and maintain a neat, secure workspace, promoting cross-sell opportunities and ensuring regulatory compliance.

The role emphasizes accuracy, customer relations, and the ability to work essential hours including some weekend coverage; prior banking exposure is a plus and strong English

Qualifications

• High school education or equivalent.
• Prior Banking experience is a plus.
• Cash handling and customer service experience preferred.
• Basic math skills required. PC and typing skills required.
• Attention to detail required.
• Ability to read, write, and speak English. Effective oral and written communication skills.
• Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
• Must possess good judgment skills and the ability to handle confidential information.

Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits. Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily. Maintain cash over and short record. Assist in identifying cash offages.
• Prepare necessary forms for proper completion of the Bank Secrecy Act (BSA) requirement.
• Acquire and maintain knowledge of compliance and regulatory issues relating to teller and customer service areas.
• Acquire and maintain understanding of security procedures; practice established procedures.
• Maintain a neat and orderly work area and secure/confidential records.
• Consistently demonstrate exemplary customer service in person and by telephone, resolving difficult situations with tact and diplomacy.
• Opens new accounts and performs account maintenance requests.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers.
• Participate in STEP program; attend sales and STEP training; work with manager to set STEP goals.
• Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements.
• Acquire and maintain knowledge of all bank products and services.
• Attend all required training.

Skills

Cash handling

Customer service

Attention to detail

English communication

Multitasking

Education

High school diploma

Tools

Computer literacy

Job description

Central Bank in Millstadt, IL seeks a motivated teller/new accounts specialist to handle deposits, withdrawals and account openings while delivering top-notch service. You will greet customers, process payments, and maintain a neat, secure workspace, promoting cross-sell opportunities and ensuring regulatory compliance.

The role emphasizes accuracy, customer relations, and the ability to work essential hours including some weekend coverage; prior banking exposure is a plus and strong English