Neurology Patient Access Leader — Associate Director

Xeris Pharmaceuticals Inc; Oklahoma; Hybrid; USD 155,000 - 194,000; Full time

Benefits offered by this job

Equity/long-term incentives

Annual bonus

Comprehensive benefits package

Job summary

Xeris Pharmaceuticals Inc. is seeking an Associate Director, Patient Access - Neurology (Rare Disease) to lead strategic and operational plans for patient services across reimbursement, financial support, patient advocacy, and adherence.

You will manage a field-based team and coordinate with Marketing, Legal, IT, and Compliance to design, implement, and optimize programs. The role emphasizes program development, cross-functional collaboration, and continuous improvement.

Qualifications

• Bachelor’s degree in business administration, management, marketing, or equivalent experience.
• 8+ years’ experience in the pharmaceutical/healthcare environment, in roles involving patient advocacy, reimbursement, and marketing/sales including previous patient access management experience.
• Ability to exhibit agility in an evolving environment.
• Decision support experience.
• Ability to comply with HIPPA guidelines.
• Strong track record of driving results in a complex internal and external environment.

Responsibilities

• Implement newly designed and built patient services programs for Xeris products.
• Collaborate cross functionally to ensure successful implementation and long-term success of Patient Services’ strategy by understanding patient journey and best in class services required for excellence across reimbursement, financial support, patient advocacy and adherence.
• Embrace continuous improvement initiatives and innovative program enhancements throughout the program lifecycle.
• Interface with a wide range of teams, including Marketing, Sales, Market Access, Legal, and Compliance to discuss service design and develop action plans for execution, in a constantly changing environment.
• Drive project management and execution for cross-functional Patient Services Projects.
• Acts as a consistent liaison, point of contact and facilitator to enable appropriate discussions and projects between Patient Services, Brands, Training, IT, Commercial Operations, and other business partners and departments related to Patient Services operational activities.
• Develop Patient Services CRM expertise, coordinates with IT and trains internal and external end users.
• Serve as the Patient Services Lead in working with IT on the development of patient services systems, system upgrades, and reporting platform.
• Collaborates with Operations to monitor operational metrics and routinely monitor to identify changes in patterns.
• Coordinates with all applicable stakeholders, implement improvements and share best practices within patient services and across business units.
• Oversight and management of team performance to meet defined objectives.
• Provide strong people management to attract, coach and retain team of impactful Patient Access Managers.
• Create an environment of continuous learning where team members feel challenged and engaged.
• Foster team effectiveness within matrix team by sharing knowledge, experience, and information.

Skills

Bachelor's degree

8+ years experience

Agility

Decision support

HIPAA compliance

Results oriented

Education

Bachelor’s degree in business

Job description

Xeris Pharmaceuticals Inc. is seeking an Associate Director, Patient Access - Neurology (Rare Disease) to lead strategic and operational plans for patient services across reimbursement, financial support, patient advocacy, and adherence.

You will manage a field-based team and coordinate with Marketing, Legal, IT, and Compliance to design, implement, and optimize programs. The role emphasizes program development, cross-functional collaboration, and continuous improvement.