Neurology Clinic Practice Assistant

Mass General Brigham; Dover (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

36-hour four-day week

Full benefits

No weekends

Job summary

Mass General Brigham’s Wentworth-Douglass Physician Corporation seeks a customer service professional to support a high-volume neurology practice. You’ll join a friendly, long-tenured team and undergo structured training as you transition from Portsmouth, NH to the Dover, NH site.

The role emphasizes patient scheduling, call handling, and front-d desk operations with a Monday–Thursday schedule (36 hours) and no weekend work. Onsite work at 10 Members Way, Dover, NH.

Qualifications

• High school diploma or equivalent required.
• Office/customer service/call center experience; healthcare helpful but not required.
• High-volume phone experience strongly preferred.
• Excellent communication and customer service skills; strong organization and attention to detail.
• Ability to manage multiple priorities and stay calm in a busy environment.
• CMAA certification preferred.

Responsibilities

• Answer a high volume of calls and assist patients with scheduling and routine questions.
• Schedule appointments and support patient check-in and check-out.
• Route messages about prescriptions, test results, prior authorizations, DME, and provider questions.
• Maintain accurate patient records and scan documents.
• Support daily administrative and practice operations.

Skills

High-volume calls

Customer service

Communication skills

Multi-tasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

CMAA certification preferred

Job description

Site: Wentworth-Douglass Physician Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Start or Grow Your Healthcare Career

Are you a customer service professional who enjoys helping people and thrives in a busy, fast-paced setting? Bring your communication skills and high-volume phone experience to a healthcare team where you can make a meaningful difference for patients. Prior healthcare experience is not required—we provide structured training.

Join Wentworth Health Partners Coastal Neurology Services, a well-established neurology practice within Mass General Brigham. You’ll work alongside an experienced, long-tenured team and supportive leadership while building valuable healthcare knowledge and skills.

This role is primarily based in Dover, NH. You’ll begin with approximately 30 days of training alongside our experienced team in Portsmouth, NH, then transition to the Dover practice. Occasional coverage in Portsmouth may also be needed.

Why You’ll Love This Opportunity:

• 36-hour, four-day workweek — Monday through Thursday 7:30AM-5:00PM
• Full-time benefits
• No weekends
• Supportive leadership and an experienced, collaborative team
• Structured training
• Build a foundation for a career in healthcare

What You’ll Do

You’ll help create a welcoming patient experience and support the day-to-day operations of this busy, high-volume neurology practice.

Responsibilities include:

• Answering a high volume of calls and assisting patients with scheduling and routine questions
• Scheduling appointments and supporting patient check-in and check-out
• Receiving and routing messages about prescription refills, test results, prior authorizations, durable medical equipment (DME), and provider questions to the appropriate clinical team member
• Maintaining accurate patient records and scanning documents
• Supporting daily administrative and practice operations

Qualifications

• High school diploma or equivalent required
• Previous experience in an office, customer service, call center, or administrative setting, healthcare experience helpful but not required
• High-volume phone experience strongly preferred
• Excellent communication and customer service skills
• Strong organization, accuracy, and attention to detail
• Ability to manage multiple priorities and remain calm in a busy environment
• Certified Medical Administrative Assistant (CMAA) certification preferred

Additional Job Details (if applicable)

Ready to bring your customer service skills to healthcare? Apply today to join a supportive, experienced team, enjoy a 36-hour Monday through Thursday schedule, and build a meaningful career helping patients.

Remote Type

Onsite

Work Location

10 Members Way

Scheduled Weekly Hours

36

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.