Clinic/Practice Assistant, Neurosurgery and Spine

Mass General Brigham; Peabody (MA); On-site; USD 36,000 - 52,000; Full time

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant in Peabody, MA to welcome patients and support front-desk operations in a busy neurology outpatient setting. You will help with check-in/out, scheduling, and coordinating patient information, while maintaining accurate records and responding to routine inquiries.

The role requires a high school diploma, 2–3 years of office experience, and strong customer service skills.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Strong customer service skills and the ability to communicate clearly with patients, providers, and team members.
• Proficiency with Microsoft Office and general office procedures, including filing, scanning, printing, copying, and faxing.
• Epic experience preferred; CMAA certification preferred; experience in community-based medical practice is a plus.

Responsibilities

• Welcome and assist patients, helping create a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and helping maintain accurate records.
• Assist with patient billing forms, co-payments when needed, and other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.

Skills

Customer service

Microsoft Office

Phone etiquette

Organization

Time management

Multitasking

Epic experience

Education

Certified Medical Administrative Assistant (CMAA)

Tools

Epic

Job description

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized, customer-service focused professional who enjoys being at the center of a busy healthcare practice? Our Neurology and Spine team is seeking a Clinic/Practice Assistant to help create a smooth, welcoming, and efficient experience for patients from the moment they arrive through the completion of their visit. In this role, you’ll serve as an important point of contact for patients, providers, and care team members—helping keep daily operations running seamlessly.

Location: 4 Centennial Drive, Peabody, MA

Schedule: 40 hours per week, Monday through Friday, during practice hours of 8:30 a.m. to 5:00 p.m. Hours are flexible.

What You’ll Do

• Welcome and assist patients, helping create a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and helping maintain accurate records.
• Assist with patient billing forms, co-payments when needed, and other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• Strong customer service skills and the ability to communicate clearly with patients, providers, and team members.
• Proficiency with Microsoft Office and general office procedures, including filing, scanning, printing, copying, and faxing.
• Ability to manage phone calls, take accurate messages, and help resolve routine questions appropriately.
• Excellent organization, time management, and multitasking skills.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Experience in a community-based medical practice preferred.
• Epic experience preferred.

Additional Job Details (if applicable)

This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience, we’d love to hear from you.

Why Join Us?

This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience, we’d love to hear from you.

Remote Type

Onsite

Work Location

4 Centennial Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.