Networking Technical Services Systems Integration Specialist

NTT; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join NTT DATA as a Networking Technical Services Systems Integration Specialist, where you'll provide technical support and interact with clients to meet complex solution requirements. This role requires a Bachelor's degree in IT and professional certifications in Networking technologies. You'll be responsible for mentoring junior engineers and contributing to design work while working in a diverse and inclusive environment.

Qualifications

• Extensive experience in technical implementation engineering for Networking technologies.
• Professional certifications in Networking technologies required.
• Strong verbal communication skills and client-focused approach.

Responsibilities

• Interact with clients on-site and remotely to meet complex solution requirements.
• Write reports and proposals; maintain project documentation.
• Act as coach and mentor to junior Implementation Engineers.

Skills

Customer engagement

Problem-solving

Technical design understanding

Communication

Education

Bachelor's degree in IT, Computing, or related field

Tools

Cisco

Juniper

Aruba

F5

CCNP

JNCIS

ACMP

Cisco DevNet

Job description

Networking Technical Services Systems Integration Specialist

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients. This role involves compiling technical specifications clearly, explaining options' advantages and disadvantages, and creating backup solutions. It also requires working towards professional to expert level certifications while developing business knowledge.

What you'll be doing

Key Responsibilities:

• Interact with clients on-site and remotely to meet complex solution requirements.
• Escalate unresolved problems to relevant third parties.
• Respond to escalated client requests.
• Write reports and proposals; maintain project documentation.
• Assist in documenting standard operating procedures for installations and fixes.
• Act as coach and mentor to junior Implementation Engineers and Technicians.
• Coordinate activities of junior Engineers, aligning with performance targets.
• Contribute to higher complexity design work and input into the design process.
• Take ownership of relevant technologies based on domain or specialization.
• Perform other related tasks as required.

Knowledge and Attributes:

• Strong understanding of technical design and business principles.
• Fundamental project management and administrative skills.
• Experience in executing installations and assignments.
• Excellent customer engagement skills and domain knowledge.
• Strong verbal communication skills.
• Client-focused with proactive problem-solving approach.
• Ability to work under pressure.
• Ability to coach and mentor team members.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in IT, Computing, or related field.
• Professional certifications in Networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP).
• Cisco DevNet certification.

Required Experience:

• Extensive experience in technical implementation engineering for Networking technologies.
• Experience engaging with clients and conducting presentations.
• Report writing and project management experience.
• Experience in networking (routing, switching, Wireless, SDI distribution, core and access layers).
• Diagnosis and troubleshooting expertise.

Workplace Type: Remote Working

About NTT DATA

NTT DATA is a global innovator in business and technology services, serving 75% of the Fortune Global 100. We invest heavily in R&D and are committed to long-term success for our clients and society. With a diverse team across more than 50 countries, we offer services in consulting, data and AI, industry solutions, and more.

Equal Opportunity Employer

We embrace diversity and are committed to providing an inclusive environment. We do not discriminate based on age, race, gender, sexual orientation, religion, nationality, disability, or other protected categories. Join us and grow your career.