Network & Voice Infrastructure Specialist

Dallas College; Mesquite (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Dallas College is seeking a Network & Voice Infrastructure Specialist to maintain and troubleshoot the college's network and communications systems across seven campuses. This role covers VoIP, video conferencing, and ensuring uptime, security, and performance for students, faculty, and staff.

The position is on-site with potential hybrid arrangements after six months based on responsibilities and policy. A strong focus on hands-on networking and cross-campus collaboration will be required.

Qualifications

• High school diploma or GED with related experience required.
• On-call, 24/7 support availability for critical systems.
• Texas driver’s license required due to extensive travel.
• Bilingual or multilingual preferred.
• Official transcripts and/or certifications will be required.

Responsibilities

• Install, configure, maintain and repair software/hardware at Dallas College locations and support network communications.
• Provide test and evaluation support for new technology integrated with existing infrastructure.
• Respond to after-hours incidents remotely or on-site.
• Work with vendors and stakeholders on network and infrastructure solutions.
• Attend construction meetings and verify network/voice equipment drawings.

Skills

Network installation

Troubleshooting

VoIP systems

Customer service

Communication skills

Education

High School diploma or GED

Associate’s degree

Tools

VoIP equipment

Video conferencing

LAN/WAN tech

Job description

• Weekly Work Hours 40
• Compensation Range N06-PT
• Hourly Rate $33.10 Hourly
• FLSA United States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligibleto apply for a hybrid work arrangement based on jobresponsibilities, operational needs, supervisor approval, andDallas College policy.
• Academic (Faculty) positions require an on-campus presence,even when teaching online courses, in accordance with statelaw.

Position Type

Staff

Why the role matters

The Network & Voice Infrastructure Specialist plays acritical role in keeping Dallas College connected. This positionensures the reliability, security, and performance of the networkand communication systems that support students, faculty, and staffacross seven campuses. From maintaining network infrastructure tosupporting VoIP and video conferencing technologies, this rolehelps enable the seamless delivery of education and servicesthroughout the organization.

The impact of the position

The impact of this role is felt every day across the collegecommunity. By installing, maintaining, and troubleshooting networkand voice systems, the specialist helps minimize downtime,strengthen infrastructure security, and ensure thousands of usershave uninterrupted access to the technology they depend on. Theposition also influences future technology initiatives byevaluating new solutions, collaborating with vendors andstakeholders, and supporting infrastructure projects that driveinnovation and operational excellence.

Why you should be excited about the opportunity

This is an exciting opportunity for a technology professionalwho enjoys hands-on network engineering, problem-solving, andworking with cutting-edge communication technologies. The roleoffers exposure to large-scale enterprise infrastructure, VoIP,video conferencing, network deployments, and campus-wide technologyinitiatives. Candidates will have the opportunity to workindependently and collaboratively, contribute to meaningfulprojects that support student success, and make a visible impactacross one of Texas' largest community college systems.

Position Summary

Primarily responsible for the implementation, maintenance,repair requests and troubleshooting of Dallas College's networkcommunications systems and infrastructure.

Required Knowledge, Skills and Abilities

• Ability to install well-functioning computer networks,connections and cabling.
• Able to perform troubleshooting due to system failures toensure long term efficiency of network.
• Knowledge of LAN/WAN networks, and network technologies.
• Requires knowledge of PC/LAN communications hardware andsoftware in multi-protocol environment.
• Able to provide input related to data communications systemsduring project planning as required.
• Ability to monitor network performance and troubleshoot problemareas as needed, utilizing diagnostic tools and techniques.
• Able to maintain cooperative and effective workingrelationships with clients and stakeholders.
• Ability to work closely with clients to coordinate phonesystems activations.
• Ability to use and understand repair manuals to Identifycomplex problems and solve issues pertaining to computer systemsand network operations.
• Ability to resolve incidents by replacing failed equipment orimplementing software upgrades or changes.
• Ability to communicate effectively with individuals within theDallas College community.
• Strong knowledge and experience providing effective customerservice.
• Able to interpret policy originating from higher organizationallevels, develop local policy and instructions.
• Must have the ability to maintain the security and integrity ofthe critical infrastructure of Dallas College.

Physical Requirements

Required to lift and move materials and equipment weighing over50 pounds, climb ladders, crawl under desks and floors, and work inconfined spaces.

Minimum Qualifications

• High School diploma or GED with three (3) years relatedexperience or Associate’s degree with one (1) year of experience inrelated field.
• Official transcripts and/or certifications will berequired.
• On-call, work hours may extend beyond the normal, eight hours,Monday-Friday, workday, including weekends and holidays to provideimmediate support due to system failures on a 24/7 basis.
• A valid Texas driver’s license is required to due to extensivetravel to all Dallas College locations.
• Bilingual or multilingual preferred.

*** Will be subject to a criminal background and driving check.Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Installs, configures, maintain and repairs software/hardware atall Dallas College locations and provides technical support for allnetwork communications systems.
• Provide test and evaluation support for new technology whichwill integrate with existing infrastructure.
• Responsible for responding to after-hours either remotely orresponding on site.
• Work with contractors, vendors and stakeholders to assist withimplementing communication systems and infrastructure solutions forDallas College networks.
• Attends construction meetings to review specifications anddrawing using blueprints to verify network and voiceequipment.
• Surveys and gather unique/specific requirements for the purposeof installing facility networking equipment and cabling.
• Configure, install, troubleshoot and maintain Voice overInternet Protocol (VoIP) phones and Video Teleconferencingequipment.
• Assist with installation and maintenance of networkingequipment.
• Work independently with minimal supervision and in a teamenvironment to reach organization’s objectives.
• Communicates technical concepts to non-technicalaudiences.
• Prepares reports detailing the results of the test andevaluation including specific recommendations.
• Completes required Dallas College Professional Developmenttraining hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide arepresentative summary of the major duties and responsibilitiesperformed by incumbents of this job and shall not be construed as adeclaration of the total of the specific duties andresponsibilities of any particular position. Incumbents may bedirected to perform job-related tasks other than those specificallypresented in this description. Position requires regular andpredictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County CommunityCollege District, has served more than three (3) million students.Comprising seven campuses located around the Dallas/Fort Wortharea, we are one of the largest community college systems in thestate of Texas. We strive to be a leader in the community collegespace, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment ofopportunity and belonging for all students and employees. Werecognize that the Dallas College workforce, and the diverse talentthat stems from it, is directly linked to our success. We are partof an equal opportunity system that provides education andemployment opportunities without discrimination on the basis of anyprotected attribute, including race, color, religion, nationalorigin, sex, disability, age, sexual orientation, gender identityor gender expression, veteran status, pregnancy or any other basisprotected under applicable law. In accordance with applicable law,Dallas College will make reasonable accommodations for applicantsand employees’ religious practices and beliefs, as well as anymental health or physical disability needs.

Applications Deadline

November 20, 2026