Network & Voice Infrastructure Specialist

Dallas College; United States; On-site; USD 39,000 - 52,000; Full time

Job summary

Dallas College seeks a Network & Voice Infrastructure Specialist to keep the college connected across campuses. This role ensures reliability, security, and performance of the network and communication systems serving students, faculty, and staff, including VoIP and video conferencing.

The position involves hands-on maintenance, troubleshooting, and collaboration with vendors to support enterprise-scale infrastructure and campus-wide technology initiatives.

Qualifications

• High school diploma or GED with related experience or an associate’s degree with one year of related experience.
• Official transcripts and/or certifications may be required.
• On-call, extended hours including weekends to provide immediate support on a 24/7 basis.

Responsibilities

• Installs, configures, maintains and repairs software/hardware at Dallas College locations and provides technical support for network communications systems.
• Provide test and evaluation support for new technology that will integrate with existing infrastructure.

Skills

Network engineering

Troubleshooting

Customer service

LAN/WAN knowledge

Education

High School diploma or GED

Associate's degree

Tools

VoIP systems

Video conferencing tech

Network diagnostics tools

Job description

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours 40

Compensation Range N06-PT

Hourly Rate $33.10 Hourly

FLSA United States of America (Non-Exempt)

Work Location All positions are considered on-site roles. After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy. Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type Staff

Why the role matters

The Network & Voice Infrastructure Specialist plays a critical role in keeping Dallas College connected. This position ensures the reliability, security, and performance of the network and communication systems that support students, faculty, and staff across seven campuses. From maintaining network infrastructure to supporting VoIP and video conferencing technologies, this role helps enable the seamless delivery of education and services throughout the organization.

The impact of the position

The impact of this role is felt every day across the college community. By installing, maintaining, and troubleshooting network and voice systems, the specialist helps minimize downtime, strengthen infrastructure security, and ensure thousands of users have uninterrupted access to the technology they depend on. The position also influences future technology initiatives by evaluating new solutions, collaborating with vendors and stakeholders, and supporting infrastructure projects that drive innovation and operational excellence.

Why you should be excited about the opportunity

This is an exciting opportunity for a technology professional who enjoys hands-on network engineering, problem-solving, and working with cutting-edge communication technologies. The role offers exposure to large-scale enterprise infrastructure, VoIP, video conferencing, network deployments, and campus-wide technology initiatives. Candidates will have the opportunity to work independently and collaboratively, contribute to meaningful projects that support student success, and make a visible impact across one of Texas' largest community college systems.

Position Summary

Primarily responsible for the implementation, maintenance, repair requests and troubleshooting of Dallas College's network communications systems and infrastructure.

Required Knowledge, Skills and Abilities

• Ability to install well-functioning computer networks, connections and cabling.
• Able to perform troubleshooting due to system failures to ensure long term efficiency of network.
• Knowledge of LAN/WAN networks, and network technologies.
• Requires knowledge of PC/LAN communications hardware and software in multi-protocol environment.
• Able to provide input related to data communications systems during project planning as required.
• Ability to monitor network performance and troubleshoot problem areas as needed, utilizing diagnostic tools and techniques.
• Able to maintain cooperative and effective working relationships with clients and stakeholders.
• Ability to work closely with clients to coordinate phone systems activations.
• Ability to use and understand repair manuals to Identify complex problems and solve issues pertaining to computer systems and network operations.
• Ability to resolve incidents by replacing failed equipment or implementing software upgrades or changes.
• Ability to communicate effectively with individuals within the Dallas College community.
• Strong knowledge and experience providing effective customer service.
• Able to interpret policy originating from higher organizational levels, develop local policy and instructions.
• Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Physical Requirements

Required to lift and move materials and equipment weighing over 50 pounds, climb ladders, crawl under desks and floors, and work in confined spaces.

Minimum Qualifications

• High School diploma or GED with three (3) years related experience or Associate's degree with one (1) year of experience in related field.
• Official transcripts and/or certifications will be required.
• On-call, work hours may extend beyond the normal, eight hours, Monday-Friday, workday, including weekends and holidays to provide immediate support due to system failures on a 24/7 basis.
• A valid Texas driver's license is required to due to extensive travel to all Dallas College locations.
• Bilingual or multilingual preferred.
• *** Will be subject to a criminal background and driving check. Some positions may be subject to a fingerprint check. ***

Key Responsibilities

• Installs, configures, maintain and repairs software/hardware at all Dallas College locations and provides technical support for all network communications systems.
• Provide test and evaluation support for new technology which will integrate with existing infras