Program Services Assistant II CM0-PT

Dallas College; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Job summary

Dallas College is seeking staff to support program planning, development, and daily operations for grant-based initiatives. The role requires on-site presence with possible hybrid arrangements after six months based on responsibilities and policy.

Ideal candidates will assist students with assessments and enrollment, maintain records, and deliver excellent customer service within a confidential environment. Strong organization and communication skills are essential for success.

Qualifications

• Access and maintain records; generate reports.
• Assist students with assessment, course selection, and progress monitoring.
• Provide excellent customer service to students and clients.
• Maintain confidentiality of program, child, family, and staff records.
• Strong organization, multitasking, detail-oriented, and good follow-up.
• Adhere to district and college policies and practices.
• Recruit prospective students to meet grant/program requirements.
• Excellent oral and written communication within the Dallas College community.

Responsibilities

• Primary resource for students; provide program information and enrollment guidance.
• Prepare special reports and summarize data from files/records on request.
• Screen calls, visitors, and mail; requisition supplies and equipment; draft correspondence.
• Coordinate integration of grant/program services with existing college services.
• Maintain confidential division files with student financial aid data and evaluations.
• Interact with District Resource Development to stay updated on reporting needs.
• Perform budgeting and bookkeeping functions for allocated funds.
• Plan and manage day-to-day activities of staff, students, tutors, or volunteers.

Skills

Data access & reporting

Student assessment support

Customer service

Confidentiality

Organization & multi-tasking

Policy adherence

Recruiting students

Communication skills

Education

High School Diploma

Job description

Weekly Work Hours19.5Compensation RangeN03-HourlyHourly Rate$24.47 HourlyFLSAUnited States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.


• After six months of employment, some positions may be eligibleto apply for a hybrid work arrangement based on jobresponsibilities, operational needs, supervisor approval, andDallas College policy.


• Academic (Faculty) positions require an on-campus presence,even when teaching online courses, in accordance with statelaw.

Position Type

Staff

POSITION SUMMARY

Provides assistance to the director and/or program coordinatorin planning, developing, and the general operation of a specificgrant and/or a specific district-based program.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to utilize computer technology to access data, maintainrecords, generate reports.


• Able to assist students with assessment, course selection, andprogress monitoring.


• Provides excellent customer service to students andclients.


• Ability to maintain confidentiality regarding content of allprograms, child, family and staff records.


• Must have strong organizational skills, ability to multi-task,detail-oriented approach to work, strong decision-making skills,good follow-up, ability to complete tasks.


• Able to adhere to the district, college and departmentpolicies, procedures, and practices.


• Must be able to recruit prospective students from the generalcollege population to meet specific grant/programrequirements.


• Excellent oral and written communication skills in order toeffectively interact with individuals within the Dallas Collegecommunity.


• Strong knowledge and experience providing effective customerservice.

PHYSICAL REQUIREMENTS

Normal physical job functions performed within a standard officeenvironment. Reasonable accommodations may be made to individualswith physical challenges to perform the essential duties andresponsibilities. Occasionally may be required to lift and carrymaterials weighing up to 10 pounds.

MINIMUM KNOWLEDGE AND EXPERIENCE

• High School Diploma plus four (4) years of experience.


• Bilingual preferred.

*** Will be subject to a criminal background check. Somepositions may be subject to a fingerprint check. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary resource person for students; provides programinformation, and enrollment process to current and prospectivestudents.


• Assists the director/program coordinator in coordinating andpreparing special reports, answers requests for information, whichmay include compiling and summarizing data from files/records.


• Screens calls, visitors, and mail; requisitioning supplies andequipment; composing correspondence, verifying operating reportsfor accuracy and implementing changes where required.


• Coordinates the integration of various grant/program serviceswith existing college services.


• Maintain complex division files including highly confidentialinformation about students, and evaluations profile (IAP, GPA, andfinancial aid needs).


• Interacts with District Resource Development staff to stayabreast of reporting needs and documentation requirements.


• Performs bookkeeping functions and monitors allocatedbudgets.


• Plan, coordinate and manage day-today activities of a stafflargely comprised of part-time employees, students, tutors and/orvolunteers.


• Analyzes prospective student eligibility based on programrequirements.


• Utilizes excellent communication skills and the ability tointeract with internal/external stakeholders and constituentswithin the Dallas College community network.


• Provide excellent customer service.


• Completes required Dallas College Professional Developmenttraining hours per academic year.


• Performs related duties as assigned.

The intent of this job description is to provide arepresentative summary of the major duties and responsibilitiesperformed by incumbents of this job and shall not be construed as adeclaration of the total of the specific duties andresponsibilities of any particular position. Incumbents may bedirected to perform job-related tasks other than those specificallypresented in this description. Position requires regular andpredictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County CommunityCollege District, has served more than three (3) million students.Comprising seven campuses located around the Dallas/Fort Wortharea, we are one of the largest community college systems in thestate of Texas. We strive to be a leader in the community collegespace, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment ofopportunity and belonging for all students and employees. Werecognize that the Dallas College workforce, and the diverse talentthat stems from it, is directly linked to our success. We are partof an equal opportunity system that provides education andemployment opportunities without discrimination on the basis of anyprotected attribute, including race, color, religion, nationalorigin, sex, disability, age, sexual orientation, gender identityor gender expression, veteran status, pregnancy or any other basisprotected under applicable law. In accordance with applicable law,Dallas College will make reasonable accommodations for applicantsand employees’ religious practices and beliefs, as well as anymental health or physical disability needs.

Applications Deadline November 6, 2026