Network Trainer

Dunkin' | Cadette/Nadreau Network; Leominster (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Cadette/Nadreau Network in Leominster, MA is seeking a Training & Operations Coach to lead onboarding, product rollouts, and ensure adherence to Brand and food safety standards.

You will train restaurant team members, coach managers, and model guest service excellence to ensure consistent execution and clear communication across shifts.

Qualifications

• Experience training restaurant staff or equivalent.
• Ability to coach and model customer service excellence.
• “Brand standards and food safety compliance must be followed.

Responsibilities

• Train and coach team members on roles and responsibilities.
• Ensure completion of required training using Brand and franchisee tools.
• Help onboard restaurant team members with Brand/franchisee systems.
• Ensure readiness for new product rollouts.
• Communicate clearly with restaurant teams and managers.
• Serve as a role model for team members.
• Provide exceptional guest service and coach others to do the same.

Skills

Training & coaching

Brand standards

Food safety compliance

Onboarding

Clear communication

Guest service

Job description

• Train and coach team members on their roles and responsibilities and ensure they are meeting all Brand and food safety standards.
• Train restaurant team members and ensure completion of required training using Brand and franchisee's tools.
• Help onboard restaurant team member using Brand and franchisee tools and systems.
• Ensure restaurant team can execute new product rollouts
• Communicate clearly with restaurant team members and managers.
• Serve as a role model for restaurant team members.
• Provide great guest service and coach restaurant team members to do the same.