Network Tools Administrator

Synergis; Atlanta (GA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401k

commuter benefits

Job summary

Synergis is seeking a technically skilled infrastructure specialist to provide support, administration, integration, automation, and consulting for network and telecom infrastructure management.

You will work with engineering teams, develop scripts, respond to incidents, and ensure cybersecurity and compliance, including SOX and NERC CIP as applicable. The role includes an on-call rotation and collaboration with vendors and internal teams.

Qualifications

• Strong knowledge of IT infrastructure components and network infrastructure.
• Experience supporting enterprise infrastructure management, network management, monitoring, or observability tools.
• Experience with network management protocols and concepts such as SNMP, TL1, and NETCONF.
• System administration experience on Linux, UNIX, and/or Windows Server platforms.
• Strong analytical, diagnostic, troubleshooting, and problem-solving skills.
• Scripting or automation experience using technologies such as Python, Ansible, shell scripting, Perl, Expect, or similar tools.
• Knowledge of REST web services, APIs, JSON, and related integration concepts.
• Ability to organize work, manage multiple priorities, meet schedules, and deliver on customer commitments.
• Professional written and verbal communication skills, including the ability to work independently and in a team environment.
• Ability to engage users, gather requirements, influence internal and vendor stakeholders, and provide practical consulting for infrastructure management needs.

Responsibilities

• Provide technical support, administration, integration, automation, and consulting for infrastructure management, monitoring, observability, and automation platforms used to manage the network and telecom infrastructure.
• Support tools that provide real-time monitoring, configuration management, trending, job scheduling, systems automation, and sustainable management of network and telecom infrastructure.
• Work with engineering and support organizations to gather infrastructure management requirements and implement solutions that effectively monitor and manage the network infrastructure.
• Develop, maintain, integrate, and support scripts, programs, workflows, and automations to improve network management, monitoring, reporting, and operational efficiency.
• Respond quickly and effectively to operational problems, perform root-cause analysis, and help resolve recurring issues.
• Create and maintain clear technical documentation for supported platforms, processes, procedures, integrations, and project work.
• Support cybersecurity, compliance, and risk-related requirements, including Sarbanes-Oxley and NERC CIP compliance where applicable.
• Participate in rotating 24/7 on-call support as needed.
• Collaborate effectively with internal teams, vendors, and stakeholders to deliver reliable, secure, and business-aligned tooling solutions.

Skills

Python scripting

Ansible

Shell scripting

REST APIs

Linux administration

SNMP/TL1/NETCONF

Analytical problem solving

Communication skills

Project collaboration

Tools

Micro Focus Network Automation

OpenText Network Automation

MegaSys Telenium

Ciena Navigator

Nokia NSP/NFM-P

Adtran AOE/MCP

Job description

ANTICIPATED DURATION:

From 10/05/2026 to 10/05/2029

Responsibilities:

• Provide technical support, administration, integration, automation, and consulting for infrastructure management, monitoring, observability, and automation platforms used to manage the network and telecom infrastructure.
• Support tools that provide real-time monitoring, configuration management, trending, job scheduling, systems automation, and sustainable management of network and telecom infrastructure.
• Work with engineering and support organizations to gather infrastructure management requirements and implement solutions that effectively monitor and manage the network infrastructure.
• Develop, maintain, integrate, and support scripts, programs, workflows, and automations to improve network management, monitoring, reporting, and operational efficiency.
• Respond quickly and effectively to operational problems, perform root-cause analysis, and help resolve recurring issues.
• Create and maintain clear technical documentation for supported platforms, processes, procedures, integrations, and project work.
• Support cybersecurity, compliance, and risk-related requirements, including Sarbanes-Oxley and NERC CIP compliance where applicable.
• Participate in rotating 24/7 on-call support as needed.
• Collaborate effectively with internal teams, vendors, and stakeholders to deliver reliable, secure, and business-aligned tooling solutions.

Requirements:

• Strong knowledge of IT infrastructure components and network infrastructure.
• Experience supporting enterprise infrastructure management, network management, monitoring, or observability tools.
• Experience with network management protocols and concepts such as SNMP, TL1, and NETCONF.
• System administration experience on Linux, UNIX, and/or Windows Server platforms.
• Strong analytical, diagnostic, troubleshooting, and problem-solving skills.
• Scripting or automation experience using technologies such as Python, Ansible, shell scripting, Perl, Expect, or similar tools.
• Knowledge of REST web services, APIs, JSON, and related integration concepts.
• Ability to organize work, manage multiple priorities, meet schedules, and deliver on customer commitments.
• Professional written and verbal communication skills, including the ability to work independently and in a team environment.
• Ability to engage users, gather requirements, influence internal and vendor stakeholders, and provide practical consulting for infrastructure management needs.

Preferred Experience:

• Experience with network infrastructure management or monitoring tools comparable to Micro Focus / OpenText Network Automation, MegaSys Telenium, Ciena Navigator, Nokia NSP/NFM-P, Adtran AOE/MCP, or similar platforms.
• Experience with network monitoring, observability, event management, performance monitoring, or fault management platforms.
• Experience supporting carrier-grade, telecommunications, utility, or operational technology (OT) network environments.
• Experience providing lifecycle, upgrade, migration, or product implementation support for enterprise applications.
• Knowledge of cybersecurity best practices, network segmentation, control zones, and security-related project work.
• Knowledge of ITIL industry best practices and operational support processes.
• Knowledge of SQL using Oracle, MySQL, SQL Server, or similar database platforms.
• Familiarity with AI-enabled operations, automation, analytics, or emerging approaches to infrastructure support.
• Familiarity with telecom and transport technologies such as DWDM, MPLS, LTE, microwave, optical transport, or related carrier-grade infrastructure.

The hourly pay rate range for this position is $50.00 to $60.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.