Technical Support Specialist

Synergis; Gulfport (MS); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

401k

Job summary

Synergis is seeking an onsite technology specialist to support end-user devices and specialized systems, Monday through Friday, in Gulfport, MS. You will work with Control Centers and business partners to deliver timely hardware deployments, patches, and incident resolution, including after-hours support for storm-related operations.

The role emphasizes customer-focused communication, cross-functional collaboration, and hands-on equipment installation, with the ability to lift up to 40 pounds

Qualifications

• Two-year degree in a technology-related field or equivalent military or work experience
• Proficiency with office computing environments, including PC hardware, Windows 11, and Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
• Minimum of 3 years of related experience in technology hardware/software deployment, troubleshooting, and problem resolution
• Demonstrated oral and written communication skills with a customer service focus and ability to meet commitments and deadlines
• Ability to coordinate work across functions, share best practices, and work effectively with business partners and vendors
• Ability to lift and move computer equipment up to 40 pounds, and to stoop, kneel, crawl, and reach to install/check equipment and cabling

Responsibilities

• Provide onsite technical support for end-user devices and specialized systems Monday through Friday
• Support existing Control Centers with onsite technology assistance
• Collaborate with other personnel to support storm-related and critical 24/7 business operations, including after-hours as needed
• Manage OS and system patches/updates to minimize operational impact
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities
• Partner with business and internal teams for incident and problem resolution
• Build relationships with business partners and act as a liaison between the business and technology teams

Skills

Communication skills

Project coordination

Hardware deployment

Technical troubleshooting

Vendor collaboration

Education

Associate degree in technology

Bachelor's degree in computer science / IT

Tools

PC hardware repair

Windows 11

MS Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)

Job description

ANTICIPATED DURATION: From 09/07/2026 to 09/06/2029

Responsibilities

• Provide onsite technical support for end-user devices and specialized systems Monday through Friday
• Support existing Control Centers with onsite technology assistance
• Collaborate with other personnel to support storm-related and critical 24/7 business operations, including after-hours as needed
• Manage OS and system patches/updates to minimize operational impact
• Provide consulting, including technology needs assessments, potential solutions, and automation opportunities
• Partner with business and internal teams for incident and problem resolution
• Build relationships with business partners and act as a liaison between the business and technology teams

Requirements

• Two-year degree in a technology-related field or equivalent military or work experience
• Proficiency with office computing environments, including PC hardware, Windows 11, and Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams, SharePoint)
• Minimum of 3 years of related experience in technology hardware/software deployment, troubleshooting, and problem resolution
• Demonstrated oral and written communication skills with a customer service focus and ability to meet commitments and deadlines
• Ability to coordinate work across functions, share best practices, and work effectively with business partners and vendors
• Ability to lift and move computer equipment up to 40 pounds, and to stoop, kneel, crawl, and reach to install/check equipment and cabling

Preferred Experience

• Bachelor's degree in computer science, information technology, engineering, or a related technical field
• Working knowledge of the electric utility industry
• Experience with PC hardware repair
• Experience managing small, local projects applying technology to business problems
• Experience building and maintaining effective relationships with diverse teams and business partners

The hourly pay rate range for this position is $ $30.00 to $ $38.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location).

Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.