Network & Telephony Support Specialist (1st Line)

Kaiser Permanente; Oakland (CA); On-site; USD 45,000 - 58,000; Full time

Job summary

Kaiser Permanente is seeking an individual contributor to provide first-level IT and network/telephony support in Oakland, CA. You will perform setup and maintenance of computer systems, interact with third-party vendors, and interface with business partners across the organization.

Typical duties include resolving routine issues, escalating complex problems, and documenting resolutions while adhering to policy and procedures.

Qualifications

• Associates degree or equivalent in a related field OR minimum one year IT experience OR Microsoft certification related to IT support.

Responsibilities

• Provides first-level support to resolve problems with network/telephony products and applications.
• Performs setup and maintenance of computer systems and telephony networks.
• Escalates issues to appropriate resources when necessary.
• Documents issues, status, and resolutions; maintains knowledge base.
• Interacts with business partners across the organization.
• Follows procedures for incident escalation and notification to leadership.

Skills

IT support

Customer service

Incident escalation

Documentation

Education

Associates degree or equivalent in related field

Job description

Kaiser Permanente is seeking an individual contributor to provide first-level IT and network/telephony support in Oakland, CA. You will perform setup and maintenance of computer systems, interact with third-party vendors, and interface with business partners across the organization.

Typical duties include resolving routine issues, escalating complex problems, and documenting resolutions while adhering to policy and procedures.