Network & Telecom Engineer — Field, 50% Travel, 401(k)/PTO

Riverside Technologies Inc

Omaha (NE)

On-site

USD 75,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO

Job summary

Riverside Technologies Inc. is seeking a Network Engineer with an emphasis on telecommunications to support and design customer networks. You will implement topologies, monitor performance, and troubleshoot complex telephony issues, with field work up to 50% travel.

The role requires hands-on experience with routers, switches, firewalls, SIP trunking, QoS, and enterprise communications systems. A bachelor’s degree and relevant certifications are preferred; availability for varied shifts and

Qualifications

Bachelor’s degree or equivalent experience in networking and security management, computer science, or related field is preferred.
Network Certifications highly desired: Network+, Cisco, CCNA, Aruba, Meraki, Extreme, Fortinet, CompTIA and HP certifications
Knowledge of Fiber, CAT 5e, 6, 6A is a plus
1 year in field service support role supporting a variety of hardware and networking equipment
3+ years' experience in network architecture and deployment is highly desired
Experience with major enterprise communication systems (Cisco Unified Communications, Microsoft Teams Phone, or Zoom Phone).
Ability to travel. Position can be up to 50% travel, both in and out of state, including overnight stays

Responsibilities

Providing onsite and/or remote support, including hardware and networking support for customers’ networks, routers, switches, and servers
Designing and implementing new network solutions and/or improving the efficiency of current networks
Install, configure, and support network equipment including routers, proxy servers, switches, WAN accelerators, and DNS and DHCP, as well as configuring LAN’s, firewalls and updating network equipment to the latest firmware
Monitoring networking activity, investigating faults in the network, responding to network issues, and resolving any communication issues for our customers
Working with OEM’s, distributors, third-party support, and service vendors to ensure that the network meets performance expectations
Providing technical assistance and support for incoming issues related to networking equipment, computer systems, and hardware
Communicating accurately, concisely, and professionally with the customer about important repair steps taken, parts ordered, and time estimated until completion
Call Routing & Numbering: Managing dial plans, extension ranges, IVR systems, automated attendants, and voicemail platforms.
Implementing and monitoring QoS policies
Supporting E911 compliance and location tracking mapping emergency response locations (ERLs) to network switch ports and subnets. Updating the network documentation and communicating to project team and customer
Administering SIP trunking, RTP
Performing other related duties as assigned