Network Technician: Firewall, VPN & Cloud Networking

ECRS (ECR Software Corporation); Boone (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

ECRS (ECR Software Corporation) is seeking a Network Technician to maintain and support its network infrastructure. This role involves monitoring customer-facing infrastructure issues and providing consultation on WatchGuard products. The technician will troubleshoot networking issues, configure WatchGuard offerings, and collaborate on Cloud VPN troubleshooting.

Candidates should possess solid networking knowledge, intermediate skills in both Windows and Linux OS, and strong communication abilities. ECRS requires all applicants to be authorized to work in the United States.

Qualifications

• Solid understanding of IP networking concepts and principles.
• Intermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.
• Intermediate knowledge of routing and switching concepts.
• Excellent communication skills both verbal and written.
• Goal-driven personality and understanding of process management.
• Strong personal desire to produce high quality work in a high-paced environment.
• Strong work ethic, professional attitude, and team player.
• Basic root cause analysis and troubleshooting skills.

Responsibilities

• Troubleshoot and resolve networking issues for ECRS staff and infrastructure.
• Support, configure, and troubleshoot all ECRS supported Watchguard offerings for customers.
• Provide guidance to other departments with customer networking escalations.
• Perform network discovery and consultation for customers purchasing Watchguard equipment.
• Collaborate with ECRS Core Support on Cloud VPNC troubleshooting.
• Manage and execute assigned tickets in a timely manner.

Job description

ECRS (ECR Software Corporation) is seeking a Network Technician to maintain and support its network infrastructure. This role involves monitoring customer-facing infrastructure issues and providing consultation on WatchGuard products. The technician will troubleshoot networking issues, configure WatchGuard offerings, and collaborate on Cloud VPN troubleshooting.

Candidates should possess solid networking knowledge, intermediate skills in both Windows and Linux OS, and strong communication abilities. ECRS requires all applicants to be authorized to work in the United States.