Network Technician

ECRS (ECR Software Corporation); Boone (NC); On-site; USD 50,000 - 75,000; Full time

Job summary

ECRS (ECR Software Corporation) is seeking a Network Technician to maintain and support its network infrastructure. This role involves monitoring customer-facing infrastructure issues and providing consultation on WatchGuard products. The technician will troubleshoot networking issues, configure WatchGuard offerings, and collaborate on Cloud VPN troubleshooting.

Candidates should possess solid networking knowledge, intermediate skills in both Windows and Linux OS, and strong communication abilities. ECRS requires all applicants to be authorized to work in the United States.

Qualifications

• Solid understanding of IP networking concepts and principles.
• Intermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.
• Intermediate knowledge of routing and switching concepts.
• Excellent communication skills both verbal and written.
• Goal-driven personality and understanding of process management.
• Strong personal desire to produce high quality work in a high-paced environment.
• Strong work ethic, professional attitude, and team player.
• Basic root cause analysis and troubleshooting skills.

Responsibilities

• Troubleshoot and resolve networking issues for ECRS staff and infrastructure.
• Support, configure, and troubleshoot all ECRS supported Watchguard offerings for customers.
• Provide guidance to other departments with customer networking escalations.
• Perform network discovery and consultation for customers purchasing Watchguard equipment.
• Collaborate with ECRS Core Support on Cloud VPNC troubleshooting.
• Manage and execute assigned tickets in a timely manner.

Job description

The Network Technician is responsible for maintaining and supporting ECRS network infrastructure. The technician will monitor and execute response plans for customer-facing infrastructure issues affecting the ECRS product suite. The Network Technician serves as a subject matter resource for WatchGuard products and related networking technologies, providing both internal support and customer-facing consultation. This position also plays a key role in network discovery, configuration, implementation support, and escalation management, ensuring consistent delivery of high-quality network services aligned with established policies and procedures.

Responsibilities

• Troubleshoot and resolve networking issues for ECRS staff and infrastructure.
• Support, configure, and troubleshoot all ECRS supported Watchguard offerings for customers including Firewalls, Access Points, VPNs, and other related WatchGuard services.
• Provide guidance toother departments with customer networking escalations.
• Perform network discovery and consultation for new and existing customers purchasing Watchguard equipment.
• Based on customer contracts, work with the customer post-sale to gather information about their existing network, build configuration files for the WatchGuard equipment being shipped out, and assist with the installation as needed.
• Collaborate with ECRS Core Support and customers on Cloud VPNC troubleshooting and VM maintenance for these systems.
• Make informed decisions regarding the configuration, stability, and security of ECRS and customer network infrastructure.
• Manage and executeassigned tickets in a timely manner, following established workflows and escalation procedures.
• Demonstrate professionalism, accountability, and strong customer service in all interactions.
• Contribute to the development and maintenance of technical documentation, knowledge base articles, and best practices.

Qualifications

• Solid understanding of IP networking concepts and principles.
• Intermediate knowledge of network hardware, PC hardware, Windows, and Linux operating systems.
• Intermediate knowledge of routing and switching concepts.
• Excellent communication skills both verbal and written.
• Goal-driven personality and understanding of process management.
• Strong personal desire to produce high quality work in a high-paced environment.
• Strong work ethic, professional attitude, and team player.
• Basic root cause analysis and troubleshooting skills.

Preferred Certifications

• Network+
• CCNA
• AWS Certifications
• VMware Certifications

ALL APPLICANTS MUST BE AUTHORIZED TO WORK IN THE UNITED STATES.